Summary
Overview
Work History
Education
Skills
Timeline
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Imani Wilson

Kansas City,MO

Summary

Accomplished Clerk Trainer at QuikTrip, adept in coaching techniques and Microsoft Office, significantly boosted retention rates through personalized mentorship. Excelled in fostering cross-functional collaboration and enhancing productivity with effective time management strategies. Demonstrated exceptional multi-tasking abilities and attention to detail across diverse roles, achieving remarkable improvements in workplace efficiency and staff development.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

7
7
years of professional experience

Work History

Clerk Trainer

QuikTrip
04.2023 - Current
  • Boosted retention rates of newly hired clerks through personalized coaching, mentorship, and ongoing support.
  • Strengthened cross-functional collaboration within the company by conducting joint training sessions with other departments where appropriate.
  • Regularly assessed the effectiveness of our training program by gathering feedback from both trainees and supervisors, then made necessary adjustments accordingly.
  • Implemented effective time management strategies within the team by teaching prioritization techniques during training sessions.
  • Enhanced workplace productivity with streamlined training processes and clear communication of expectations.
  • Facilitated open communication channels between trainees and supervisors, helping address any potential roadblocks or issues before they escalated into significant problems.
  • Mentored new hires, resulting in stronger staff development and increased productivity.

Part Time Clerk

QuikTrip
08.2019 - 04.2023
  • Operated cash register and processed customer transactions with accuracy and efficiency
  • Maintained clean and organized checkout areas, ensuring a pleasant shopping experience for customers
  • Operated cash register accurately and efficiently, handling cash transactions with precision
  • Provided excellent customer service by greeting and assisting customers in a friendly and professional manner
  • Followed company policies and procedures regarding cash handling, safety protocols, and store operations
  • Maintained cleanliness of work area
  • Served as a reliable point of contact for customers, providing information and assistance as needed
  • Collaborated with team members to ensure smooth store operations and efficient customer service

Pastry Chef Intern

Keswick Hall
05.2022 - 08.2022
  • Create visually appealing and delicious pastries.
  • Mentored fellow interns through skill-sharing workshops focused on specific pastry techniques or equipment usage.
  • Managed time efficiently while multitasking various responsibilities including baking, decorating, and plating desserts.
  • Contributed to overall kitchen operations, ensuring smooth workflow during peak business hours.
  • Ensured consistent product delivery by adhering to standardized recipes and portion control guidelines.
  • Provided exceptional customer service by accommodating special requests and dietary restrictions within dessert offerings.
  • Implemented cost-saving measures through careful ingredient selection without compromising taste or quality standards.

Crew Member

McDonald's
05.2017 - 08.2019
  • Worked front counter, drive-thru, and other areas.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from the management team.
  • Took orders, prepared meals, and collected payments.

Education

Certification - Medical Billing & Coding

Kansas City Kansas Community College
Kansas City, KS
09.2025

Bachelor's - Business Studies

Johnson & Wales University
Providence, RI
08.2025

Associate of Arts - Baking & Pastry Arts

Johnson & Wales University
Charlotte, NC
12.2022

Skills

  • Microsoft Office
  • Filing systems
  • Ethics Awareness
  • Policy Enforcement
  • Coaching Techniques
  • Motivation Techniques
  • Creative Problem-Solving
  • Problem-Solving
  • Attention to Detail
  • Time Management
  • Multitasking Abilities

Timeline

Clerk Trainer

QuikTrip
04.2023 - Current

Pastry Chef Intern

Keswick Hall
05.2022 - 08.2022

Part Time Clerk

QuikTrip
08.2019 - 04.2023

Crew Member

McDonald's
05.2017 - 08.2019

Certification - Medical Billing & Coding

Kansas City Kansas Community College

Bachelor's - Business Studies

Johnson & Wales University

Associate of Arts - Baking & Pastry Arts

Johnson & Wales University
Imani Wilson