Imani Wilson
Detroit,MI
Summary
Adept at enhancing customer satisfaction and streamlining operations, I leveraged my quick decision-making and customer service skills at DoorDash and other notable employers. My experience spans from efficient delivery management to mastering complex machinery, demonstrating a blend of reliability and quick learning abilities, significantly contributing to operational excellence and client contentment.
Overview
11
11
years of professional experience
Work History
Dasher
DoorDash
01.2022 - 12.2024
- Improved customer satisfaction by providing timely and accurate deliveries.
- Managed multiple orders simultaneously, prioritizing tasks to ensure efficiency.
- Utilized GPS navigation tools effectively to minimize travel duration while maximizing delivery capacity.
- Navigated efficiently through various delivery routes for expedited service.
Machine Operator
DAKKOTA
04.2021 - 02.2023
- Followed detailed instructions to operate machines with accuracy and produce quality products.
- Set up and adjusted equipment and properly configured machines for daily operation.
- Complied with company and OSHA safety rules and regulations.
- Trained new employees on proper machine operation, ensuring adherence to company standards and safety guidelines.
Cashier
Tropical Smoothie Cafe
10.2018 - 02.2023
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Machine Operator
New Leaf Staffing
01.2021 - 08.2021
- Demonstrated adaptability by quickly learning how to operate new machinery and implementing newly introduced processes within the production environment.
- Operated various types of machinery, contributing to the successful completion of diverse projects.
- Set up and ran machinery to produce exceptional products for industrial needs.
Cashier
Walmart
11.2020 - 04.2021
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Caregiver
Personal Employer
04.2019 - 02.2021
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
Call Center Representative
Entech Staffing Solutions
08.2019 - 11.2019
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
Caregiver
Personal Employer
04.2014 - 01.2018
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
Janitor
Meijer
09.2016 - 05.2017
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Improved facility cleanliness by performing daily maintenance tasks, such as sweeping, mopping, and vacuuming.
- Reduced the spread of germs by sanitizing high-touch surfaces such as doorknobs and handrails.
- Kept building spaces premises clean inside and outside.
Education
Diploma -
Way Michigan
Detroit, MI08.2019
Skills
- Quick decision making
- Patience and tolerance
- Reliability and punctuality
- Safety awareness
- Customer service
- Quick learner
- Customer communication
Timeline
Dasher
DoorDash
01.2022 - 12.2024
Machine Operator
DAKKOTA
04.2021 - 02.2023
Machine Operator
New Leaf Staffing
01.2021 - 08.2021
Cashier
Walmart
11.2020 - 04.2021
Call Center Representative
Entech Staffing Solutions
08.2019 - 11.2019
Caregiver
Personal Employer
04.2019 - 02.2021
Cashier
Tropical Smoothie Cafe
10.2018 - 02.2023
Janitor
Meijer
09.2016 - 05.2017
Caregiver
Personal Employer
04.2014 - 01.2018
Diploma -
Way Michigan
Similar Profiles
Reed BarnardReed Barnard
DoorDash Driver at DoorDashDoorDash Driver at DoorDash
Theresa SimpsonTheresa Simpson
Delivery Driver at DoorDashDelivery Driver at DoorDash
Ava MoheskyAva Mohesky
Delivery Driver at DoorDashDelivery Driver at DoorDash