Imani Wilson
Richmond,TX
Summary
Detail-oriented professional with experience in enrollment support, legal administration, and insurance verification. Skilled in managing records, reviewing documents, and supporting clients across phone, email, and remote systems. Known for problem solving, professionalism, and accurate data entry.
Overview
7
7
years of professional experience
Work History
Enrollment Associate (Remote)
UMASS GLOBAL
Richmond, TX
07.2024 - 10.2026
- Handled inbound/ outbound calls and guided prospective students through inbound/outbound calls, addressing enrollment questions and program options to support informed decision-making.
- Responded to phone and email inquiries about deadlines, requirements, and next steps.
- Explained university policies, transfer rules, and enrollment procedures to applicants.
- Coordinated with admissions, advising, and financial aid teams on student cases to ensure comprehensive support and streamlined enrollment processes.
Legal Assistant I
LAS VEGAS JUSTICE COURT
Las Vegas, Nevada
03.2023 - 05.2024
- Reviewed and prepared legal documents, such as contracts, pleadings, motions, briefs, memoranda of law and discovery requests.
- Prepared legal correspondence, notices, and court documents for review.
- Reviewed filed documents for accuracy, completeness, and proper formatting.
- Managed court filings and updated justice court case records.
- Scheduled hearings and maintained courtroom calendars for judges and staff.
- Processed incoming mail, summonses, and legal pleadings for court records.
- Scanned physical documents into electronic format for storage in a secure database system.
- Supported justice court operations through confidential clerical and administrative tasks.
Insurance Specialist (Remote)
ADVANCED DIABETES SUPPLY
Las Vegas, Nevada
02.2020 - 01.2022
- Verified patient insurance eligibility and benefits for healthcare provider accounts.
- Reviewed coverage details, copays, and deductibles using payer portals and phone calls.
- Corrected insurance demographics and authorization records in patient billing systems.
- Explained insurance requirements to patients and supported billing office questions.
- Updated patient and insurance data and input changes into company computer system.
Education
High School Diploma -
Legacy High School
North Las Vegas, NV05-2019
Skills
- CRM systems management
- Customer service and support
- Customer relations experience
- Records management
- Document review
- Technological proficiency
- Computer competency
- Remote support
- Problem solving
- Attention to detail
- Time management
- Critical thinking
- Active listening
- Verbal communication
Timeline
Enrollment Associate (Remote)
UMASS GLOBAL
07.2024 - 10.2026
Legal Assistant I
LAS VEGAS JUSTICE COURT
03.2023 - 05.2024
Insurance Specialist (Remote)
ADVANCED DIABETES SUPPLY
02.2020 - 01.2022
High School Diploma -
Legacy High School