Imani Wynter
LANSDOWNE,PA
Summary
Enthusiastic customer representative that's eager to contribute to the company success through by hard work, attention to detail, and excellent organizational skills. Within a clear understanding of clientele communication, teamwork, and training in leadership. My excellent track record within my professional experience of resolving issues, I am seeking a position as a phlebotomist to use my skills in the field of laboratory management to bring a smooth flow to lab operations while providing my well-versed in medical terminology and patient care. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Office Technician
COMHAR Mental Health
08.2023 - Current
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Routed business correspondence, documents, and messages to correct departments and staff members.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Screened visitors and issued badges to maintain safety and security.
- Input data into spreadsheets and databases.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff.
- Edited and proofread documents for accuracy and completeness.
- Utilized office management software to record and track customer information.
- Supported staff on special assignments and ad hoc projects.
- Assisted with onboarding of new employees.
- Monitored and tracked budgets and expenses.
- Coordinated travel arrangements for staff members.
- Managed incoming correspondence to enhance employee performance and reduce time spent on processing and responding.
- Purchased and maintained office supplies.
- Informed and supported business leaders through consistent communication and administrative support duties.
Hospital Ambassador
Towne Park
02.2022 - 04.2023
- Provided leadership, delegation, and exceptional medical service in high-pressure situations.
- Provided emergency medical care and conducted physical exams and interviews to gain medical history and relevant health data.
- Assisted in medical examinations, treatments and procedures for diverse conditions and patient populations.
- Monitored vital signs and documented temperature, pulse and blood pressure to assess patient condition.
- Answered customer questions and pointed individuals in right directions.
- Acted as first point of contact for visiting clients and customers.
- Provided friendly, attentive service throughout peak times for responsive customer care.
- Maintained clean, organized environments for presentable front-of-house areas.
- Greeted customers with smile and provided friendly, knowledgeable service.
- Managed multiple tasks simultaneously and completed all assigned duties each shift.
- Displayed friendly, outgoing, and energetic behavior to create warm, fun atmosphere for guests.
Customer Service Representative
VXI Global Solutions LLC
10.2021 - 02.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Tracked customer service cases and updated service software with customer information.
- Investigated and resolved customer inquiries and complaints quickly.
Phlebotomist
Phlebotek
01.2020 - 12.2021
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Centrifuged blood samples as outlined in clinical protocols.
- Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
- Assembled tourniquets, needles, and blood collection devices to prepare work trays.
- Reviewed patient records for accuracy and completeness.
- Organized daily work based on collection priority.
- Adhered to HIPAA standards and maintained patient confidentiality in all interactions.
- Validated blood and specimen collection orders, alerting nurses, or physicians of discrepancies between order and nursing station logs.
- Followed established safety protocols and standards to minimize risk of infection and injury.
Residential Aide
07.2019 - 04.2020
- Assisting residents and patients in a community facility, supporting them in their daily activities and personal routines
- Residential aides monitor the patients' health conditions and Helping patients with their personal needs, such as keeping spaces clean and assisting with grooming and ensure that they receive the proper medications
- I also assist the residents with their inquiries and concerns
- Answered call lights and helped patients feel more comfortable and secure by adjusting beds, lights, bed rails, pillows, patient clothing, and bedside tales or equipment.
Rehab Aide
Tender Touch Rehab Services
09.2018 - 03.2019
- Transport residents to and from various locations throughout the facility
- During transit, monitored the patient and provided indirect care while at the destination, ensuring to report observations to clinical staff
- Fostered interdisciplinary relationships through negotiation and consensus building to achieve goals for all disciplines.
Daycare Assistant
Learning Express
08.2017 - 03.2018
- Kept the area clean, neat, and hazard-free to protect children, personnel, and families
- I Provided tutoring and mentoring to school-aged children who required extra help
- Used positive behavior management techniques to improve social interactions and emotional development while ensuring a good balance of rest periods, active play, and instruction in my schedule
- Used patience, skill, and a variety of behavior modification techniques to keep order and safety.
Sales representative/call
ChildFund International
07.2017 - 01.2018
- Spoke with customers about their concerns about products or services in order to resolve issues and increase sales
- Established long-term, loyal customer relationships by providing excellent service and detailed order, account, and service information
- Collaborated with coworkers and managers to resolve difficult and high-level customer issues.
Crew, Dunkin
02.2016 - 11.2016
- I provided the optimal customer service by accurately taking customer orders and safely handling food, while simultaneously enhancing customer service and verbal communication skills
- Worked in demanding, high-stress, and physically demanding environments to keep personnel safe and direct aircraft during take-off and landing
- Maintained current knowledge of personnel strengths, completed training, and tactical knowledge to effectively coordinate strategic and tactical plans
- Certification of Phlebotomy
- CERTIFICATIONS
Education
High School Diploma -
John Bartram High School
Philadelphia, PA06.2015
Skills
- Stress Management
- Specimen Labeling Procedures
- Medical Records Maintenance
- Sanitation and Sterilization
- Time Management
- Patient Support
- Venipuncture and Capillary Puncture
- Critical Thinking
- Epic Software
- Phlebotomy Functions
- Microsoft Word
- Customer Relations
- Stocking and Replenishing
- Microsoft PowerPoint
- Staff Training
- Microsoft Excel
- Conflict Resolution
- Livechat Messaging
- Document and Records Management
- Microsoft Dynamics
- Adobe Systems Adobe Acrobat
- Correspondence and Office Documents
- Information Confidentiality
- Google Docs
- Microsoft Outlook
- Guest Services
- Blood Product Transfusion
- HIPAA and Confidentiality Compliance
- Infectious Disease Control
- Crisis Intervention
- Incident Reporting
- Group Facilitation
- Activity Monitoring
- Medical Terminology Knowledge
- Patient Admission
- HIPAA Requirements
- Patient Assessments
Certification
- Phlebotomy Training -
Timeline
Office Technician
COMHAR Mental Health
08.2023 - Current
Hospital Ambassador
Towne Park
02.2022 - 04.2023
Customer Service Representative
VXI Global Solutions LLC
10.2021 - 02.2022
Phlebotomist
Phlebotek
01.2020 - 12.2021
Residential Aide
07.2019 - 04.2020
Rehab Aide
Tender Touch Rehab Services
09.2018 - 03.2019
Daycare Assistant
Learning Express
08.2017 - 03.2018
Sales representative/call
ChildFund International
07.2017 - 01.2018
Crew, Dunkin
02.2016 - 11.2016
High School Diploma -
John Bartram High School
- Phlebotomy Training -
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