Imani Yancey
Covert,MI
Summary
Cordial Patient Access Specialist with demonstrated customer service skills in all interactions, with both external and internal customers. Social and communicative with high regard for sensitive and confidential information. Clear understanding of HIPAA rules and insurance protocols.
Overview
8
8
years of professional experience
Work History
Patient Access Specialist
Holland Hospital
02.2024 - Current
- Maintained patient confidentiality by adhering to HIPAA guidelines and hospital policies.
- Provided exceptional customer service, addressing patient concerns promptly and professionally.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Handled sensitive situations involving distressed patients with empathy maintaining professionalism throughout interactions.
Head Hostess
Taste
09.2023 - 04.2024
- Trained and mentored new staff members to ensure consistent service quality and adherence to restaurant policies.
- Established a welcoming atmosphere by greeting guests promptly and professionally upon arrival.
- Streamlined the seating process for increased efficiency and reduced wait times for guests.
- Coordinated large parties and events, ensuring seamless service from arrival through departure.
Liquid Manufacturing Specialist, Quality Technicon
Perrigo
09.2022 - 06.2023
- Reviewed production schedules and streamlined processes.
- Maintained machinery to prevent overloads and avoid malfunctions.
- Supported production needs by performing routine tasks using standard procedures and equipment.
- Used equipment properly to avoid workplace hazards or injuries.
- Examined incoming materials and compared to documentation for accuracy and quality.
- Maintained quality documentation and records for conformance with relevant standards.
- Collaborated with production teams to address and resolve quality concerns, improving overall product reliability.
- Inspected raw materials and finished products to verify quality and disposed items that did not meet safety requirements.
Cashier
Meijer
11.2020 - 10.2022
- Monitored self-checkout systems and provided help in resolving complex problems.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Greeted customers entering store and responded promptly to customer needs.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Educated employees on register use, merchandising, and customer service.
- Mentored new team members on sales software system operation.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
Food Service Manager
South Beach Cafe
07.2020 - 06.2022
- Oversaw food preparation and monitored safety protocols.
- Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
- Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
- Tracked food production levels, meal counts, and supply costs.
- Oversaw training of more than [10] team members.
- Addressed and resolved customer service issues to establish trust and increase satisfaction.
Ice Cream Scooper
Sherman's Ice Cream
06.2017 - 08.2020
- Explained ice cream flavors, toppings, sundaes, and other frozen concoctions to customers.
- Scooped ice cream into cones and dishes while remaining mindful of portion sizes.
- Demonstrated continuous knowledge of menu and service offerings, promotional products and new flavors.
- Notified supervisor and peers of low product inventory and customer complaints.
- Mentored new hires, resulting in stronger staff development and increased productivity.
Food Service Worker
Wendy's
09.2016 - 02.2017
- Utilized POS system to receive and process food and beverage orders.
- Distributed food to waiters and waitresses to serve to customers.
- Stored food in designated containers and storage areas to prevent spoilage.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Kept register accurate through correct billing, payment processing, and cash management practices.
Education
Associate of Science - Business Management
Lake Michigan College
Benton Harbor, MI05.2027
High School Diploma -
South Haven High School
South Haven, MI05.2020
Skills
- Manufacturing Procedures
- Continuous Improvement Projects
- Environmental Health and Safety
- Coaching and Mentoring
- Verbal and Written Communication
- Time Management Skills
- Money Transfer Systems
- Team Leadership
- Script Writing
- Advanced facials specialist
- Front Desk Operations
Additional Information
- Diversity Club Member 2018-2020
- Author
- Chef
- Created Hair Line Products for 4C Hair
- Peer-To-Peer Mentor
Timeline
Patient Access Specialist
Holland Hospital
02.2024 - Current
Head Hostess
Taste
09.2023 - 04.2024
Liquid Manufacturing Specialist, Quality Technicon
Perrigo
09.2022 - 06.2023
Cashier
Meijer
11.2020 - 10.2022
Food Service Manager
South Beach Cafe
07.2020 - 06.2022
Ice Cream Scooper
Sherman's Ice Cream
06.2017 - 08.2020
Food Service Worker
Wendy's
09.2016 - 02.2017
Associate of Science - Business Management
Lake Michigan College
High School Diploma -
South Haven High School
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