Imania Tinsley
Property Management
Hockley,TX
Summary
Authorized to work in the US for any employer Dedicated [Job Title] with background overseeing wide range of daily operations for properties. In-depth knowledge of tenant, landlord and association laws. Resourceful problem solver with strong computer skills. Effective Assistant Property Manager offering excellent skills in customer service, telephone etiquette and issue response. Works cooperatively with property ownership, vendors and residents. Thorough understanding of housing laws and resident management. Well-qualified [Job Title] with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Positive and diligent [Type] professional effective at promoting resident satisfaction by address concerns, spearheading repairs and implementing updates to enhance properties. Talented business manager with demonstrated operational and leadership skills. Offering [Number] years of [Industry] experience paired with goal-oriented and performance-minded approach.
Overview
8
8
years of professional experience
5
5
years of post-secondary education
Work History
Assistant Property Manager/Property Manager
CAF Management
Fort Worth, TX
06.2021 - 10.2022
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
- Resolved conflicts between tenants regarding noise, encroachments, and parking.
- Kept accurate records of all resident and tenant correspondence.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Oversaw monthly collections and maintained high payment rates by building positive relationships with tenants.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local, and federal housing requirements.
- Communicated effectively with owners, residents, and on-site associates.
- Collected and maintained careful records of rental payments and payment dates.
- Coordinated appointments to show marketed properties.
- Generated professional networks by engaging in professional, industry and government organizations.
- Conducted regular inspections of both interior and exterior of properties for damage.
- Implemented and enforced policies and procedures to maintain properties to highest standards.
- Planned special events such as lotteries, dedications and project tours.
- Introduced and monitored effective lease renewal programs to maintain high occupancy rates.
Member Engagement Coordinator
Signify Health
Dallas, TX
07.2020 - 06.2021
- My responsibilities includes outbound and inbound calls placed by the auto dialer system to Medicare and or Medicaid health providers to offer free home health evaluation, ensure quality service, and adjusts and reschedules appointment with members and contracted providers.
- Coached employees through day-to-day work and complex problems.
- Participated in workshops and in-service meetings to enhance personal growth and professional development.
- Managed company schedule to coordinate calendar and arrange travel.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
Sales Associate
Kendra Scott Design
Dallas, TX
08.2019 - 03.2020
- My duties including sales, merchandising, involving receiving, training, and customer service, managing lost prevention, refilling and stocking to maintain customer readiness I also included cross-training for customer events and pop up show outside events with customers.
- Solved customer challenges by offering relevant products and services.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
Assistant Property Manager
Trebah Village Apartments
Katy, TX
04.2017 - 09.2019
- Also coordinate property maintenance and as well informed residents of any changes to rental agreement or upcoming problems with property regulations.
- Coordinated appointments to show marketed properties.
- Generated professional networks by engaging in professional, industry and government organizations.
- Worked closely with clients to facilitate appropriate loans, inspections, and credit reports.
- Generated leads for sales and rental properties through cold calls and referrals.
- Planned special events such as lotteries, dedications and project tours.
- Conducted property showings to highlight features, answer questions, and redirect concerns to close contracts.
- Oversaw monthly collections and maintained high payment rates by building positive relationships with tenants.
Key Holder/Sales Associate
Hanes Brands Inc
Cypress, TX
12.2014 - 09.2019
- My duties included sales, merchandising, involving, receiving, training, and customer service, I worked as part time of the management team to keeping the store cleaned, organized, and customer ready and functional, which requires me to cross-trained and able to work in everyday work environment including stocking shelves, refilling displays, managing loss prevention of the store.
- Engaged with customers to build rapport and promote long-term loyalty for increased sales.
- Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Managed customer needs and delegated tasks to employees for optimal coverage.
- Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
Education
High School Diploma - Physical Therapy, Physical Therapy
Texas Health School
Houston, TX 01.2014 - 05.2015
MBA - Business
CALVIN NELMS CHARTER HIGH SCHOOL
Katy, TX 01.2011 - 05.2014
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Lone Star College
Skills
Merchandisingundefined
Accomplishments
- Documented and resolved [Issue] which led to [Results].
Timeline
Assistant Property Manager/Property Manager
CAF Management
06.2021 - 10.2022
Member Engagement Coordinator
Signify Health
07.2020 - 06.2021
Sales Associate
Kendra Scott Design
08.2019 - 03.2020
Assistant Property Manager
Trebah Village Apartments
04.2017 - 09.2019
Key Holder/Sales Associate
Hanes Brands Inc
12.2014 - 09.2019
High School Diploma - Physical Therapy, Physical Therapy
Texas Health School
01.2014 - 05.2015
MBA - Business
CALVIN NELMS CHARTER HIGH SCHOOL
01.2011 - 05.2014
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Lone Star College
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