IMAN ALI-THOMAS
Kansas City,Ks
Overview
5
5
years of professional experience
Work History
Caregiver
Home Instead
Kansas City , Ks
05.2024 - Current
- Assisted elderly clients with activities of daily living such as bathing, dressing and grooming.
- Provided companionship for elderly clients by engaging in conversation and participating in recreational activities.
- Prepared meals according to dietary requirements and assisted with feeding when necessary.
- Administered prescribed medications on a timely basis following care plan instructions.
- Maintained accurate records of services provided, changes in client condition, medications administered and other pertinent information.
- Assisted with ambulation by providing support during transfers from bed to chair or wheelchair.
- Helped maintain the safety of the client's environment by removing hazards such as rugs or furniture that could cause falls.
- Provided emotional support for clients who were experiencing depression or anxiety due to their illness or disability.
- Performed light housekeeping tasks related to the client's care such as laundry and changing linens.
- Observed changes in behavior or physical condition that may require medical attention and reported them promptly to supervisor.
- Laundered clothing and bedding to prevent infection.
Medical Sceener/Phlebotomist Technician
Biolife Plasma Services
Lenexa, KS
10.2023 - 04.2024
- Collected information on patient current height, weight and BP.
- Performed finger sticks and used equipment to test blood for iron and protein levels.
- Completed donor payment transactions and updated information in system.
- Restocked supplies and cleaned equipment between patients.
- Greeted, guided and offered assistance to patients and visitors.
TAX EXAMINIG TECHNICIAN
INTERNAL REVENUE SERVICE
Kansas City, MO
02.2022 - 10.2023
- Resolves account inquires by using available online systems, research materials, and tools to resolve the taxpayers inquires
- Adjusts taxpayer’s account such as penalties and interest and credit transfers
- Closing dishonored checks 3
Tax Examining Technician/ Clerk
Internal Revenue Service, IRS
02.2020 - 10.2023
- Maintaining records
- Extracting, sorting,scanning, numbering, batching, filing tax returns and related correspondence
- Receive, open, sort and distribute both incoming and outgoing mail; and screen documents, forms, and letters addressed or routed to various offices
- BBTS
- Security desk
- Setr
- Backup work lead
- Assessed and verified tax documents for accuracy and completeness.
- Processed amended and late-filed returns according to established guidelines.
MEMBERSHIP DESK ASSOCIATE
SAMS CLUB
03.2019 - 01.2020
- Answered Customers Questions and addressed problems and complaints in person via phone
- Educated customers on product and service offerings
- Built customers confidence by actively listening to their concerns and giving appropriate feedback
- Balanced the needs of multiple customers simultaneously in a fast- paced retail environment.
- Processed cash and check deposits every day.
- Handled calls for new sign-ups, service cancellations and cross-selling opportunities.
Hostess/ Busser
Red Lobster
Kansas City, KS
01.2019 - 03.2019
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Greeted incoming guests to escort to assigned dining area and present menus.
- Responded appropriately to customer complaints, bringing major issues to attention of manager on duty.
- Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
- Stayed attentive to server availability and table turnover to quickly seat guests.
- Answered telephone to provide dining information and take reservations.
- Escorted guests to seating area, furnished menus and highlighted daily specials.
Education
GENERAL -
STUDIES, WASHINGTON HIGH SCHOOL
05.2018
Certification - Clinical Medical Assisting
Kansas City School of Phlebotomy
Kansas City, KSSkills
- Training & Development
- Customer Service
- Computer Skills
- PPE Use
- Ekg Trained
- Phlebotomy trained
- Injections trained
- Height and weight trained
- Blood pressure trained
- Patient history trained
- call handling
- Biohazard Waste Disposal
- Donor Screening
- Research
- Quality Control
- File Maintenance
- Processing mail
- Telephone Etiquette
- Cash Handling
- Mail Sorting
- Mail handling
- Confidentiality
- Scanning and copying
- Document Review
- Tax law knowledge
- Organizational abilities
- Multitasking
- Understanding of medical terminology
Timeline
Caregiver
Home Instead
05.2024 - Current
Medical Sceener/Phlebotomist Technician
Biolife Plasma Services
10.2023 - 04.2024
TAX EXAMINIG TECHNICIAN
INTERNAL REVENUE SERVICE
02.2022 - 10.2023
Tax Examining Technician/ Clerk
Internal Revenue Service, IRS
02.2020 - 10.2023
MEMBERSHIP DESK ASSOCIATE
SAMS CLUB
03.2019 - 01.2020
Hostess/ Busser
Red Lobster
01.2019 - 03.2019
GENERAL -
STUDIES, WASHINGTON HIGH SCHOOL
Certification - Clinical Medical Assisting
Kansas City School of Phlebotomy