Iman Zainab Bint Fatimah
Drexel Hill,PA
Summary
Focused and reliable Consumer services bringing high enthusiasm and extensive knowledge of food safety practices. Proven history of excellent customer service and conflict resolution skills. Dedicated to accuracy and streamlining systems for productive work. Motivated with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable experiences.
Overview
8
8
years of professional experience
Work History
Waiter/buser
Gyu-Kaku
Philadelphia, PA, PA
02.2018 - 06.2020
- Maintained customer satisfaction by clarifying questions about orders and specialty items.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
Travel & Tourism Hostess/ Galley Porter
Norwegian Cruise Line
Hawaiian Islands , HI
03.2014 - 08.2018
- Maintained customer satisfaction with timely check-ins.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals.
- Monitored dining rooms for seating availability as well as service, safety and well-being of guests.
- Inspected dishes and utensils for cleanliness.
- Worked closely with clients to understand unique needs and meet specific travel desires
- Informed clients of travel policies and utilized preferred vendors to maximize company profits
Preschool Assistant Teacher
Preschool/kindergarten /daycare
Germantown,PA, PA
01.2013 - 01.2014
- Supervised children during in-classroom activities and on playground.
- Interacted with children one-on-one and in small groups to enhance and support learning activities.
- Communicated with parents to inform about child's progress and classroom behavior.
- Maintained classrooms by disinfecting and sterilizing surfaces and toys.
- Assisted teacher by developing lesson plans to meet educational goals for each child
- Communicated with parents to inform about child's progress and classroom behavior
- Maintained classrooms by disinfecting and sterilizing surfaces and toys
- Supported children's social and emotional development by encouraging understanding of others and positive self-concepts
Education
Master of Science - Engineering Technology
Stanford University
Stanford, CA03.2023
MBA - Mathematics And Computer Science
University Pennsylvania
Philadelphia, PA02.2023
Skills
- Teamwork and Collaboration
- Multitasking Abilities
- Analytical and Critical Thinking
- Active Listening
- Self-Motivated
Accomplishments
giving birth.
Timeline
Waiter/buser
Gyu-Kaku
02.2018 - 06.2020
Travel & Tourism Hostess/ Galley Porter
Norwegian Cruise Line
03.2014 - 08.2018
Preschool Assistant Teacher
Preschool/kindergarten /daycare
01.2013 - 01.2014
Master of Science - Engineering Technology
Stanford University
MBA - Mathematics And Computer Science
University Pennsylvania
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