Summary
Overview
Work History
Education
Skills
Interests
Timeline
Generic
IMARA GLOVER

IMARA GLOVER

Chesapeake,VA

Summary

Proven leader in enhancing customer satisfaction at Kyoto Japanese Steakhouse, adept in guest relations and problem-solving. Skilled in fostering teamwork and efficiently managing high-pressure situations, leading to improved operational efficiency. Expertise in communication and multitasking, significantly boosting team collaboration and customer service excellence. Astute supervisor dedicated to comprehensive leadership for cutting costs and maximizing quality. Great multitasker with training in time management and extensive experience in food service. Committed to enhancing customer experiences while cutting overall costs. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Professional, experienced staff member prepared for this role. Strong focus on team collaboration and achieving results. Reliable and adaptable with changing needs. Skilled in communication, problem-solving, and time management. Known for integrity, efficiency, and proactive approach to challenges.

Overview

1
1
year of professional experience

Work History

STAFF MEMBER

Duck Donuts
06.2024
  • Kept work areas clean, organized, and safe to promote efficiency and team safety
  • Established positive relationships with customers and other staff members
  • Responded sensitively and competently to service customers with diverse cultural backgrounds
  • Developed strong relationships with clients through consistent communication and attentive customer service, resulting in increased overall satisfaction

Hostess

Chili's Bar and Grill
11.2024 - 12.2024
  • Answered customer questions about hours, seating, and menu information.
  • Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Rearranged tables and chairs for large parties and retrieved high chairs for children.
  • Minimized customer service complaints by expertly managing customer expectations during busy periods.
  • Delivered pick-up and curbside orders to guests.

HOSTESS TRAINER

Kyoto Japanese Steakhouse
07.2024 - 08.2024
  • Enhanced customer satisfaction by efficiently managing reservations and seating arrangements
  • Managed high-pressure situations during peak hours, maintaining excellent customer service and smooth operations
  • Promoted a culture of teamwork among all front-of-house staff which resulted in better collaboration and higher efficiency levels
  • Assisted in conflict resolution between customers and staff, fostering a positive work atmosphere

NURSERY WORK

Great Bridge Presbyterian Church
07.2024 - 08.2024
  • Took care of kids in the day care while their parents were in service

Education

Bachelor of Science - Health Services Management

Norfolk State University
Norfolk, VA
05-2028

Skills

  • Exceptional communication
  • Guest Relations
  • Task Delegation
  • Employee Scheduling
  • Teamwork and Collaboration
  • Customer Service
  • Problem-Solving
  • Time Management
  • Attention to Detail
  • Multitasking
  • Food Safety
  • Decision-Making
  • Cash Handling
  • Sanitizing understanding
  • Team collaboration
  • Conflict resolution
  • Time management
  • Cleaning and organization
  • Effective communication
  • Cleaning skills
  • Customer service expertise
  • Recordkeeping expertise
  • Multitasking capacity

Interests

  • Cooking
  • I enjoy helping others and giving back to the community
  • Volunteer Travel
  • Participating in local clean-up initiatives
  • Youth Development Programs
  • Backpacking and Hiking
  • Baking
  • Vlogging
  • Enjoy hobbies that combine physical activity with outdoor exploration
  • Youth mentor, providing guidance and support to empower the next generation of leaders
  • Fundraising Events
  • Watching Movies and TV Shows
  • Fashion
  • Yoga
  • Horseback Riding
  • Acting and Theater
  • Gym Workouts
  • Food Photography
  • Personal Development and Self-Improvement

Timeline

Hostess

Chili's Bar and Grill
11.2024 - 12.2024

HOSTESS TRAINER

Kyoto Japanese Steakhouse
07.2024 - 08.2024

NURSERY WORK

Great Bridge Presbyterian Church
07.2024 - 08.2024

STAFF MEMBER

Duck Donuts
06.2024

Bachelor of Science - Health Services Management

Norfolk State University
IMARA GLOVER