Imari Freeman

Processed and sorted mail using automated equipment and manual methods to ensure accurate routing and timely delivery. Verified labels, bundles, and destinations while paying attention to detail in a high-volume environment. Followed established procedures to meet daily productivity and accuracy expectations.

Served as the primary scheduler for outpatient clinics, arranging appointments using electronic medical records to ensure accuracy and efficiency. Verified patient demographics, insurance information, and referral details to maintain up-to-date records. Worked closely with physicians and nursing staff to manage provider availability, initiate consults, track follow-up care, and reduce no-shows. Handled high call volumes professionally, resolved scheduling conflicts, and addressed patient concerns while maintaining confidentiality and compliance standards.

Interacts daily with Veterans to collect meal selections in accordance with physician orders and clinical dietary requirements. Coordinates with nurses, dietitians, and providers to ensure accurate information flow and timely service. Utilizes VA systems such as CPRS and VistA to document menu changes, allergies, and patient preferences. Maintains compliance with VA policies, sanitation standards, and HIPAA requirements while supporting overall patient care operations.

Reviewed patient medical records and abstracted clinical and billing information to support accurate coding and claims submission. Applied ICD-10-CM, CPT, and HCPCS guidelines to ensure compliance with payer and CMS requirements for outpatient and hospital services. Verified documentation for medical necessity, corrected discrepancies, and worked within productivity and accuracy standards while using electronic health record systems and coding tools.