Imari Grant
Waxahachie
Summary
Dedicated Customer Service Representative with a strong work ethic and expertise in resolving inquiries and complaints to enhance customer satisfaction. Skilled in building rapport and managing challenging situations effectively. Proficient in multitasking and navigating various computer systems to troubleshoot issues efficiently.
Overview
4
4
years of post-secondary education
6
6
years of professional experience
Work History
Fedex ground
FedEx
Mesquite
11.2024 - 10.2025
- Coordinated with team members to prioritize tasks, ensuring timely completion of daily shipping deadlines.
- Ensured accuracy and efficiency while performing under pressure during peak periods.
- Facilitated loading and unloading of oversized or heavy items, adhering to proper lifting techniques.
Customer service representative
United healthcare
06.2023 - 05.2024
- Negotiated payment plans with clients to facilitate timely collections.
- Receiving and placing customer service telephone calls.
- Maintained customer relationships by addressing questions and concerns promptly and professionally
- Resolved customer complaints while managing database records and drafting status reports on service issues
- Entered data into systems and conducted research to resolve customer issues.
- Thoroughly document all collection activity and follow up until the collection was completed.
- Developed and maintained working knowledge of internal policies, procedures, and services to appropriately address customer issues.
Call Center Representative
Spectrum
Dallas
01.2022 - 01.2023
- Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
- Provided customer support via phone, answering inquiries regarding billing, services, and account information.
- Documented customer interactions and ensured follow-through on unresolved concerns to enhance customer satisfaction.
- Maintained current knowledge of company policies and procedures to provide effective support.
- Maintained up-to-date knowledge of company policies and procedures for effective support.
- Achieved high call quality scores through effective communication and professionalism.
Customer service
Cigna
Dallas
04.2020 - 12.2021
- Ensured timely verification of insurance benefits and financial clearance for scheduled and unscheduled patient accounts.
- Identify customer needs to ensure the customer is provided complete and accurate
- Ensured timely collection of required referrals to streamline patient care.
- Acknowledged and resolved customer complaints and difficult situations to ensure satisfaction.
- Submit research requests in a concise yet accurate manner.
- Provide patients, physicians, and internal hospital personnel with information regarding insurance benefits information
Education
High school diploma -
John horn high school
Mesquite, tx 08.2016 - 06.2020
Skills
- Logistics Coordination
- Shipping Regulation's
- Package Handling
- Data entry
- Software proficiency
- Coordination and Scheduling
- Customer service
- Documentation management
- Communication
Timeline
Fedex ground
FedEx
11.2024 - 10.2025
Customer service representative
United healthcare
06.2023 - 05.2024
Call Center Representative
Spectrum
01.2022 - 01.2023
Customer service
Cigna
04.2020 - 12.2021
High school diploma -
John horn high school
08.2016 - 06.2020