Imari Huff
Evanston,IL
Summary
Goal-driven banking professional well-versed in managing diverse customer needs with speed and efficiency. Maximizing satisfaction and bank revenue through hands-on service and support, knowledgeable product recommendations and persuasive communication skills.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Associate Banker - ME
Chase Bank
11.2023 - Current
- Maintained accurate records of all transactions, keeping track of daily activities for auditing purposes.
- Strengthened client relationships through consistent communication and personalized attention to individual needs.
- Balanced teller drawers and ATM cash.
- Resolved complex client issues by coordinating with relevant departments, ensuring timely resolution and customer satisfaction.
- Supported branch management with administrative tasks such as scheduling appointments, filing documents, generating reports, and maintaining office supplies inventory.
- Mentored new associates on bank policies, product offerings, sales techniques, customer service standards ensuring smooth integration into the team environment.
Customer Experience Banker
Huntington National Bank
08.2022 - 11.2023
- Collaborated with internal team members to resolve customer concerns and deliver enhanced customer experiences resolving cases in a timely manner.
- Utilized telephone, online chat and email platforms to deliver outstanding customer service.
- Maintained key performance indicators and acceptable performance levels to support assigned customer base such as leading the district in customer satisfaction reviews.
- Engaged in cross-selling and up-selling activities to enhance customers' experiences and generate revenue helping my branch become one of the only ones in the district to hit it’s sales goals.
Shift Supervisor
Starbucks
08.2019 - 11.2023
- Built performance-oriented culture with satisfied, hardworking employees by clearly highlighting employee success and developing leaders from within developing several people to a supervisor role.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Worked closely with manager to provide effective assistance for specific aspects of business operation driving higher sales.
General Manager
Andy’s Frozen Custard
06.2014 - 06.2019
- Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
- Managed budget implementations, employee reviews, training, schedules and contract negotiations.
- Implemented operational strategies and effectively built customer and employee loyalty bringing in the highest sales and lowest employee turn over the store had seen.
Education
Bachelor Of Accountancy - Accounting And Finance
Purdue University
West Lafayette, IN08.2015
Bachelor Of Accountancy - Accounting And Finance
Arizona State University
Tempe, AZ08.2021
Skills
- Cash Handling Expertise
- High-Volume Environments
- Effective Customer Communication & Engagement
- Quality Control
- Consumer Banking
- Product Sales
- Service Quality Assurance
Certification
- CNP - Certified Notary Public
Timeline
Associate Banker - ME
Chase Bank
11.2023 - Current
Customer Experience Banker
Huntington National Bank
08.2022 - 11.2023
Shift Supervisor
Starbucks
08.2019 - 11.2023
General Manager
Andy’s Frozen Custard
06.2014 - 06.2019
Bachelor Of Accountancy - Accounting And Finance
Purdue University
Bachelor Of Accountancy - Accounting And Finance
Arizona State University
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