Imari Owens
Summary
Experienced in managing customer interactions and resolving issues efficiently. Utilizes strong communication and problem-solving skills to enhance customer satisfaction—track record of building positive relationships and ensuring customer loyalty.
Overview
6
6
years of professional experience
Work History
Customer Experience Specialist
Delta Airlines
11.2023 - Current
- Manage phones and utilize multiple systems including Axis, Omni Pro, DeltaNet, Spils, and Delta.com, to resolve issues for over 50 passengers daily.
- Improve customer satisfaction scores through the implementation of effective feedback protocols and training programs.
- Leverage internal tools and systems like Calabrio, DeltaNet, and SharePoint to identify growth opportunities and drive revenue enhancement.
Python Programming
01.2025 - 05.2025
- Developed and refined Python applications to enhance functionality and user experience.
- Conducted rigorous testing and debugging of Python scripts to ensure optimal performance and reliability.
- Utilized version control systems, including Git, to maintain code integrity and facilitate collaboration.
- Managed code repositories on GitHub, enabling efficient tracking of changes and project history.
- Collaborated with team members to integrate feedback and implement improvements in existing code.
- Documented coding processes and solutions to foster knowledge sharing and onboarding for new team members.
Web Design
08.2024 - 12.2024
- Created responsive web pages that ensured optimal user experience across various devices and browsers.
- Utilized HTML and CSS to implement clean, modern designs that enhanced site aesthetics.
- Collaborated with senior designers to refine and improve responsive layout strategies for mobile platforms.
- Assisted in developing user-friendly interfaces for both desktop and mobile applications, enhancing usability.
- Conducted cross-browser testing to ensure consistent performance and visual integrity of web pages.
- Participated in design reviews, providing constructive feedback to improve project outcomes and team collaboration.
Data Analytics
08.2024 - 12.2024
- Assist in organizing large datasets for analysis, reporting, and decision-making.
- Generate reports and summaries using tools such as Excel and Access.
Systems Administration
01.2024 - 06.2024
- Managed user and group accounts, including provisioning, permission assignment, and access control using standard Linux utilities (useradd, groupadd, chmod, chown, etc.)
- Configured and enforced file system permissions (read, write, execute) to ensure secure and efficient access across multi-user environments.
Network Administration
01.2024 - 06.2024
- Diagnosed and resolved network connectivity issues within Oracle-hosted Linux systems using tools such as ping, netstat, ifconfig, and traceroute
- Monitor network traffic and implement solutions to maintain system uptime and reliability.
Patient Care Coordinator
Vitas Hospice
04.2020 - 03.2023
- Increased patient engagement by developing and implementing 15-20 care plans daily.
- Managed documentation and scheduling using Outlook, Word, Excel, and CRM tools.
- Achieved over 95% first-contact resolution for patient inquiries, enhancing service quality.
- Utilized Microsoft Teams for effective communication and collaboration within the team.
Education
Associate of Arts - Computer And Information Sciences
Broward College
Fort Lauderdale, FL05-2023
Skills
- CRM software
- Request management
- Client advocacy
- Trend monitoring
- Teamwork and collaboration
- Data management
- Data entry
- Customer service
- Computer skills
- Problem resolution
Timeline
Python Programming
01.2025 - 05.2025
Web Design
08.2024 - 12.2024
Data Analytics
08.2024 - 12.2024
Systems Administration
01.2024 - 06.2024
Network Administration
01.2024 - 06.2024
Customer Experience Specialist
Delta Airlines
11.2023 - Current
Patient Care Coordinator
Vitas Hospice
04.2020 - 03.2023
Associate of Arts - Computer And Information Sciences
Broward College