Summary
Overview
Work History
Education
Skills
Websites
References
Timeline
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Imari Smith

Suwanee,GA

Summary

Dependable server successful providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management. Motivated sever with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences. Talented Server bringing skills in order management, payment processing and upselling. Stays current on menu items and consistently offer targeted recommendations to meet individual customer needs. Knowledgeable about handling special dietary requirements and general food safety standards. Enthusiastic and reliable professional who takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate with strong organizational skills eager to secure an entry-level bartending position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

8
8
years of professional experience

Work History

Server Trainer

Good Word Brewing Inc.
04.2023 - Current
  • Trained new team members on restaurant procedures, menu items, and performance strategies.
  • Instructed servers on proper techniques for taking orders, serving food and providing customer service.
  • Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers.
  • Taught servers to memorize menu ingredients and provide information on preparation methods.
  • Established and maintained positive relationships with trainees to drive successful learning outcomes.
  • Assisted in new server onboarding and orientation to cultivate seamless transitions.
  • Provided feedback and guidance to help servers develop industry skills and knowledge.
  • Monitored new server performance and offered continuous support throughout training period.
  • Built and maintained professional relationships with vendors and suppliers.
  • Analyzed and evaluated training effectiveness and program outcomes.
  • Provided coaching and mentoring to employees.
  • Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
  • Utilized effective communication techniques to support server learning and comprehension.
  • Provided continuous evaluation and feedback to server employees.
  • Organized and oversaw food service training to educate employees on resetting tables, relaying orders to cooks and upselling food and beverages.
  • Developed and implemented strategies to motivate and incentivize server performance and service delivery.

Sourcing Specialist

Paramount Staffing LLC
03.2023 - 05.2023
  • Researched new vendors and partners to obtain most cost-effective pricing for goods.
  • Maintained effective and lasting vendor relationships through dynamic communication, collaboration, and intelligent questioning skills.
  • Sourced and qualified bidders, obtained favorable pricing and finalized contracts.
  • Managed cost reduction projects to meet budget and achieve healthier cost-base, while creating lasting competitive advantage.
  • Maintained documentation for all purchases.
  • Searched for hard-to-find items and found high-quality, reliable vendors.
  • Developed long-term partnerships with key suppliers to improve performance across supply chain, generate greater cost efficiency and enable business to grow and develop.
  • Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
  • Participated in cross-functional activities to spark innovation, break bureaucratic boundaries and reduce production cycle times.
  • Provided accurate and up-to-date records of leading procurement procedures.
  • Promoted superior customer experiences by leveraging understanding of color, trends, styles, benefits and product value perception.

Program Director/Head of Sales

Premier Martial Arts Int.
08.2020 - 05.2022
  • Tracking KPIs, meeting revenue goals, lead generation and member management, sales appointments and conferences (including presenting product, building rapport and closing deals), sales closer

Sales Representative / Pilates Instructor

Club Pilates
04.2017 - 03.2020
  • Sales appointments/conferences, instruct pilates classes, market classes and products, plan and host marketing events, b2b pilates representative / brand ambassador

Sales Representative / Onboarding Coach

LifeTime Fitness
11.2015 - 06.2017
  • Personal training, managing client’s schedules and nutrition plans, lab testing and comprehensive panels, group fitness instructor/coaching, lead generation, plan and host promotional events

Education

Skills

  • Sales experience (7 years)
  • Customer service (7 years)
  • Data entry & analysis
  • Communication
  • Typing
  • Marketing (grassroots marketing, inbound, outbound, and social media)
  • Microsoft Office
  • Microsoft Excel
  • Client & staff retention
  • Recruiting
  • Organization
  • Martial arts training (20 years)
  • Public speaking
  • Problem solving
  • Persuasive and creative writing
  • Bar Terminology
  • Menu Presentation
  • Kitchen Communication
  • High-Volume Dining
  • Quality Control
  • Front-Of-House Display Creation
  • Daily Specials Memorization
  • Guest Relations Management
  • Policy Enforcement
  • Food and Beverage Pairings
  • Team Member Training
  • Menu Memorization
  • Dining Area Maintenance
  • Order Accuracy
  • New Employee Mentoring
  • Order Management
  • Food Running Skills
  • Banquet Coordination
  • Company Policies

References

Scott Raven, (404) 309-2546, scott@skazcelsior.com Susan Davern, (770) 789-1341, homepilates17@gmail.com Devin Campbell, (470) 629-6888, devin.campbell@clubpilates.com

Timeline

Server Trainer

Good Word Brewing Inc.
04.2023 - Current

Sourcing Specialist

Paramount Staffing LLC
03.2023 - 05.2023

Program Director/Head of Sales

Premier Martial Arts Int.
08.2020 - 05.2022

Sales Representative / Pilates Instructor

Club Pilates
04.2017 - 03.2020

Sales Representative / Onboarding Coach

LifeTime Fitness
11.2015 - 06.2017

Imari Smith