Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Imari Welch

Long Beach,CA

Summary

I have experience in customer support for over 5 years . I have experience with Data collection , I’ve worked fraud prevention department for a year. I am Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively. I have 10 years of experience working with adults and children with disabilities. Working with Applied Behavioral Analysis also as a Behavioral Technician.

Overview

3
3
years of professional experience
1
1
Certification

Work History

General Manager/Bartender

Champ city bar and lounge
06.2021 - 02.2024
  • Oversee day-to-day operations, set goals for growth, maintain budgets and optimize expenses, set policies and processes, ensure employees work productively and develop professionally, oversee recruitment and training of new employees, evaluate and improve operations and financial performance, prepare regular reports for upper management, ensure staff follows health and safety regulations, provide solutions to issues (e.g
  • Profit decline, employee conflicts, loss of business to competitors), accomplished mixologist, excellent multitasking ability, problem-solving skills, interpersonal relationship skills, attention to detail, strong leadership ability, organizational skills, customer service skills.

Special Education Paraprofessional

HeyTutor
01.2023 - 06.2023
  • Special education classroom aide, assist teachers with grading papers, assist kids at the playgrounds.

Fact Finding Agent

Maximus (Employment Development Department)
03.2022 - 01.2023
  • Claims Specialist, State of California, Employment Development Department (Maximus-Remote), analyzing claim information to determine the cause of outstanding issues, assessing eligibility requirements based on UI Code, Policies, and Procedures, evaluating wage and earnings, communicating with claimants and employers by phone to obtain missing information, working closely with subject matter experts, referring more complex issues to supervisor or tenured staff, notating all contacts and actions taken on a claim, demonstrating the ability to make timeline and logical decisions, performing Quality Control of cases prepared by other agents, complying with all policies and procedures including HIPAA and PCI compliance requirements, assisting with training and development across teams, working with multiple systems.

Education

H.S Diploma -

Long beach polytechnic high school

Associate Of Business Administration -

Long Beach City College
Long Beach, CA

Skills

  • Management (3 years)
  • Administrative experience
  • Quality control
  • Recruiting
  • Data collection
  • Financial services (3 years)
  • Cash handling
  • Customer support (5years)
  • Microsoft Office (10 years)
  • Data entry (3 years)
  • Database management
  • Communications
  • Organizational skills
  • Behavioral Therapy
  • Direct Support (5years)
  • Applied Behavior Analysis
  • Developmental Disabilities Experience
  • Medication Administration
  • Experience with children
  • Individual / Group Counseling
  • Autism Experience (8years)

Certification

  • Dsp1&2
  • Cpi
  • CPR/First Aid
  • Driver's license

Timeline

Special Education Paraprofessional

HeyTutor
01.2023 - 06.2023

Fact Finding Agent

Maximus (Employment Development Department)
03.2022 - 01.2023

General Manager/Bartender

Champ city bar and lounge
06.2021 - 02.2024

H.S Diploma -

Long beach polytechnic high school

Associate Of Business Administration -

Long Beach City College

Similar Profiles

CREATE PROFILE
Imari Welch