Imaria Noel
Milwaukee,WI
Summary
Attentive Assistant Store Manager offering over 5 years working in retail sales industry. Focused and enthusiastic demeanor with strong background building successful teams. Proven track record for creating positive working and shopping environments.
Overview
6
6
years of professional experience
Work History
Assistant Store Manager
AKIRA Bijora
Wauwatosa, WI
11.2022 - Current
- Delegated work to staff, setting priorities and goals.
- Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Oversaw aspects of maintenance, inventory, and daily activity management.
- Conducted regular performance reviews with staff members to assess individual progress and set goals for future development.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
- Formed and sustained strategic relationships with clients.
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Assisted with customer requests and answered questions to improve satisfaction.
Assistant Store Manager
Crumbl Cookies
Glendale, WI
02.2022 - 10.2022
- Acquired new skills to support team and further accommodate customer needs.
- Greeted customers upon arrival in the dining area.
- Responded promptly to customer inquiries regarding menu items or special requests.
- Set specific goals for projects to measure progress and evaluate end results.
- Tracked stock levels on a daily basis to identify shortages or overages.
- Organized and coordinated training sessions for new employees.
- Conducted evaluations of training courses to uncover areas in need of improvement.
- Prioritized and organized tasks to efficiently accomplish service goals.
Relief Manager
Public Storage
Milwaukee, WI
01.2020 - 05.2020
- Provided guidance and support to staff members in all departments while relieving senior managers.
- Developed effective communication protocols between departments to facilitate information sharing.
- Delivered level of service to customers in effort to build upon relationships for future clients.
- Produced thorough, accurate and timely reports of project activities.
- Developed strategies to ensure all customer service operations were running smoothly and efficiently.
- Responded quickly and effectively to customer complaints and inquiries.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
Operations Manager
AKIRA Bijora
Milwaukee, WI
05.2018 - 01.2020
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Delivered positive customer experiences by implementing effective quality assurance practices.
- Analyzed and controlled materials, supplies and equipment operational expenses.
- Crafted operations best practices using audits and project management team feedback.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Ensured compliance with safety regulations and maintained a safe work environment for all personnel.
- Delegated work to staff, setting priorities and goals.
- Managed scheduling, training and inventory control.
- Established and maintained proper high-traffic displays, resulting in increased sales.
- Created cohesive displays that highlighted products, maximized space, and reinforced brand identity.
- Created window and in-store displays for retail businesses and managed store overall appearance to market products effectively, deliver visual appeal and stimulate sales.
- Changed and adjusted displays for new product launches, seasonal changes and different themes.
Education
Certification/Licensing in Manicuring -
Aveda Institute of Beauty And Wellness
Milwaukee02-2021
High School Diploma -
Vincent High School
Milwaukee, WI05-2018
Some College (No Degree) - Social Work
Concordia University Chicago
River Forest, ILSkills
- Customer Relations
- Store Organization
- Stock Management
- Loss Prevention
- Operations Oversight
- Store Opening and Closing
- Stock Rotations
- Employee Coaching
- Strategic Merchandising
- POS Systems Operations
- Mentoring and Coaching
- Operations
- Customer Service and Engagement
- Customer Service
- Pricing and Markdowns
- Issue Resolution
- Retail Operations
- Relationship Building and Management
Timeline
Assistant Store Manager
AKIRA Bijora
11.2022 - Current
Assistant Store Manager
Crumbl Cookies
02.2022 - 10.2022
Relief Manager
Public Storage
01.2020 - 05.2020
Operations Manager
AKIRA Bijora
05.2018 - 01.2020
Certification/Licensing in Manicuring -
Aveda Institute of Beauty And Wellness
High School Diploma -
Vincent High School
Some College (No Degree) - Social Work
Concordia University Chicago
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