Summary
Overview
Work History
Education
Skills
Timeline
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Imari Fortune

The Bronx,NY

Summary

Over the course of my professional career, I've been able to experience different fields and acquiring multiple skills from each experience. I've learned the most through working in retail and customer service, I've learned how to be an active listener, making sure the customer's needs were met. I've also learned how to be a better team worker, to learn how to rely on my collogues when I need help and vice versa. Being in an industry where things are moving at a fast pace, it's good to also be able to communicate effectively which I've gotten better at. Even briefly working as an intern, I've learned to ask questions when I'm unsure or not fully understanding something which is something I've struggled with before joining the workforce. All this to say, I feel more comfortable in my job search now that I have these skills. I feel more confident to know how to navigate being a good employee no matter where I work.

Overview

4
4
years of professional experience

Work History

In-Store Shopper

Whole Foods Market Inc
New York, New York
01.2025 - 04.2025
  • Assisted customers in locating products and answering inquiries.
  • Placed completed orders in labeled, temperature-appropriate storage pending customer pick up and delivery.
  • Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
  • Provided exceptional customer service through active listening, empathy, and timely problem resolution.

Intern

BronxWorks (SYEP)
The Bronx, New York
07.2024 - 08.2024
  • Supported team members in administrative tasks, improving overall workflow efficiency.
  • Adapted quickly to changing responsibilities, demonstrating flexibility and eagerness to learn new skills.
  • Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
  • Participated in workshops and presentations related to projects to gain knowledge.

Fulfillment Associate

Bj's Wholesale Club
10.2023 - 11.2023
  • Processed customer orders accurately and efficiently during peak hours.
  • Collaborated with team members to optimize order fulfillment processes.
  • Enhanced customer satisfaction by accurately fulfilling orders within tight deadlines.
  • Picked and packed order items.

Gardener

161 Street BID (SYEP)
07.2021 - 08.2021
  • Executed daily tasks related to watering, trimming, and fertilizing plants effectively.
  • Collaborated with team members to ensure timely completion of gardening projects.
  • Maintained cleanliness and safety of job sites by properly disposing of waste and returning tools and equipment to proper storage locations.

Education

No Degree - Music Production

Mercy College
Dobbs Ferry, NY

High School Diploma -

Theater Arts Production Company
The Bronx, NY
06-2019

Skills

  • Online order fulfillment
  • Strong work ethic
  • Customer service
  • Upbeat and outgoing attitude
  • Relationship building
  • Flexible schedule

Timeline

In-Store Shopper

Whole Foods Market Inc
01.2025 - 04.2025

Intern

BronxWorks (SYEP)
07.2024 - 08.2024

Fulfillment Associate

Bj's Wholesale Club
10.2023 - 11.2023

Gardener

161 Street BID (SYEP)
07.2021 - 08.2021

No Degree - Music Production

Mercy College

High School Diploma -

Theater Arts Production Company
Imari Fortune