Imayaray Pino
Cape Coral
Summary
Highly organized Front Desk Receptionist with exemplary multitasking, time management and customer service skills. Responsible professional willing to go extra mile to assist others with solving problems.
Friendly Receptionist with background in various office settings. Knowledgeable about security, service and clerical requirements. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach.
Personable and energetic Receptionist committed to delivering excellence in all facets of customer service and administrative support. Offers honed competencies in data-entry, database management and scheduling.
Experienced with implementing behavior intervention plans to support client development. Utilizes data collection and analysis to inform strategies and improve outcomes. Track record of effective communication with clients and team members to achieve therapeutic goals.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Registered Behavior Technician
Stepping Stones Therapy Center
08.2024 - Current
- Promoted positive behavior change by utilizing reinforcement strategies, token economies, and behavior contracts.
- Improved client behavior by implementing individualized ABA therapy plans and tracking progress.
- Observed, monitored and recorded problem behaviors through accurate behavior-consequence data collection, graphs, and anecdotal notes.
- Prevented instances of maladaptive behavior escalation using de-escalation techniques while maintaining a safe environment for both staff members and clients alike.
- Managed crisis situations with professionalism, ensuring the safety of all individuals involved while adhering to established protocols.
- Maintained detailed records of client progress, enabling data-driven decision making for intervention adjustments and goal development.
- Intervened with clients' challenging behaviors by reinforcing therapeutic alternatives and coping mechanisms.
- Developed rapport with clients and families, fostering trust and open communication essential to successful treatment outcomes.
- Utilized technology tools for data collection and analysis, streamlining the process of monitoring client progress and informing treatment plan adjustments.
- Kept accurate records by documenting progress and adhering to prescribed behavior plan.
Legal Assistant
The Martin Firm P.A.
08.2023 - 06.2024
- Increased client satisfaction by efficiently managing case files and promptly addressing inquiries.
- Facilitated timely resolution of legal matters by preparing and organizing essential documents.
- Supported attorneys in achieving favorable outcomes through thorough research and analysis of complex legal issues.
- Enhanced office productivity by implementing efficient document management systems for easy retrieval and storage.
- Drafted accurate and persuasive legal correspondence, contributing to successful negotiations and settlements.
- Improved communication between attorneys and clients by scheduling meetings, providing status updates, and relaying critical information promptly.
- Coordinated logistics for trials or hearings successfully such as booking travel accommodations for lawyers or witnesses while adhering to budget constraints.
Front Desk Receptionist
Barnes Family Chiropractic
08.2022 - 03.2023
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Transcribed phone messages and relayed to appropriate personnel.
- Used internal software to process reservations, check-ins and check-outs.
- Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate.
- Responded swiftly to room requests and other inquiries made via establishment website, email or phone.
Paralegal Assistant
Carlos Rippes Law Firm
03.2019 - 08.2022
- Conferred with clients and other involved parties to gather and track case information.
- Researched innovative methods of adding value to key client relationships by providing timely material to facilitate frequent interactions with clients.
- Coordinated trial exhibits by organizing materials, writing documentation and preparing digital materials and displays.
- Assisted lawyers with materials preparation for internal and external training events.
- Directed and coordinated service of subpoenas and scheduling of depositions for several legal professionals.
- Adhered to privacy laws to avert possible information breaches and protect client data.
- Conducted detailed client intakes and entered information into company database.
- Maintained ongoing communication with opposing parties from discovery to trial phase to facilitate expeditious litigation.
- Contacted key witnesses to testify at court hearings.
- Investigated facts and laws to determine causes of action and to prepare cases.
- Analyzed evidence gathering and presentation, client counseling, and jury selection methods processes for civil litigation.
- Implemented emergency procedures to save time and spearhead specific legal projects.
Education
In Progress - Phycology
Florida SouthWestern State College
Fort Myers, FL06-2026
High School Diploma -
Imater Preparatory Academy High School
05.2021
Skills
- Filing System Organization
- Legal Correspondence
- Settlement Documents
- Trial Preparation Assistance
- Subpoena Service
- Legal Research
- Title Deeds
- Client Intakes
- Legal Standards
- Assisting Legal Professionals
- Exhibit Preparation
- Writing and Editing
- Translating Documents
- Affidavit Preparation
- Hearing Preparation
- Knowledge of Copyright Law
- Civil Law
- Accident Reports
- Drafting Legal Documents
- Motion Preparation
- Real Estate Closing Assistance
- Court Document Filing
- Email Correspondence
- Work Assignments
- Legal and Court Processes
- Client Support
- CaseMap
- Front Desk Operations
- Call Answering and Routing
- Customer Complaint Resolution
- Computer Proficiency
- Positive Attitude and Energetic
- Call Transfers
- Reminder Calls
- Telephone Reservations
- Customer Service
- Applied behavior analysis
- Social skills development
- Discrete trial training
- Token economy systems
- Reinforcement procedures
- Natural environment training
- Collaboration with professionals
- Self-management strategies
- Behavior modification techniques
- Error correction techniques
- Picture exchange communication system
- Activity schedules
Certification
- RBT - Registered Behavior Technician
- CNP - Certified Notary Public
- Certified , - CPR/AED: Adult, Child & Infant + First Aid (BLS)
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Registered Behavior Technician
Stepping Stones Therapy Center
08.2024 - Current
Legal Assistant
The Martin Firm P.A.
08.2023 - 06.2024
Front Desk Receptionist
Barnes Family Chiropractic
08.2022 - 03.2023
Paralegal Assistant
Carlos Rippes Law Firm
03.2019 - 08.2022
High School Diploma -
Imater Preparatory Academy High School
- RBT - Registered Behavior Technician
- CNP - Certified Notary Public
- Certified , - CPR/AED: Adult, Child & Infant + First Aid (BLS)
In Progress - Phycology
Florida SouthWestern State College
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