Summary
Overview
Work History
Education
Skills
Training
Timeline
Generic

Imeisha Brown

Charlotte,NC

Summary

Results-driven benefits specialist with expertise in navigating complex verification processes. Strong analytical skills and in-depth knowledge of insurance protocols ensure accurate and timely benefit resolutions. Known for effective collaboration, adaptability, and steadfast commitment to achieving team goals. Highly reliable, with focus on precision and compliance in all tasks.

Overview

24
24
years of professional experience

Work History

Benefits Verification Specialist / Program Coordinator II-PSR

11.2019 - Current
  • The Benefits Verification Specialist will ask appropriate questions regarding a patient's benefits and complete data entry and/or appropriate forms to document patient benefits coverage. The Program Coordinator assesses and identifies missing information on behalf of medical documentation and records. The Program Coordinator coordinates all activities required to answer, solve, or alleviate client concerns for the program in a quick, efficient, and professional manner.
  • As a Benefits Verification Specialist, a typical day might include the following: Verifying patient insurance benefit information
  • Triages cases with missing information to appropriate program associate. Verifies patient specific benefits and precise documents specifics for various payer plans including patient coverage, cost share, and access/provider options.
  • Processing Enrollment forms for patients, Reporting Adverse Events to Sanofi, update Med D forms for existing patients for renewal medications, update any missing information, add providers to new or existing patient accounts
  • Data entry, maintain many reports for corrections, check for errors in name or providers.
  • Handles faxes (incoming/outgoing) accordingly and timely.
  • Performs general administrative tasks such as typing and maintenance of filling systems for the program.
  • Serves as a liaison between other members of the team.
  • Reviews and analyzes documents for Adverse Events.
  • Reports Adverse Events.
  • Audits and maintains various reports specific to his/her business location by checking for errors, inconsistencies, or discrepancies; makes corrections and notifies appropriate personnel of any modifications.

SR Financial Collection Representative

GM Motors Financial
09.2012 - 11.2019
  • Receiving and processing information received from dealership
  • Processing information in contacting customers for payments
  • Process new car loans for approval or denial
  • Assist with high priority accounts
  • Strong analytical and problem-solving skills with the focus on root cause analysis
  • Processed payments and contracts on accounts.
  • Counseled debtors on payment options and arranged installment agreements.
  • Used skip tracing resources to locate debtors and updated information in company system.
  • Negotiated to collect balance in full.
  • Handled highly sensitive information responsibly while maintaining strict confidentiality standards.

SR Human Resource Administrative Assistant II

Accretive Commerce
08.2007 - 03.2010
  • Managed and maintain important documentation
  • Worked and greeted customers in obtaining general information
  • Assisted with faxing, and making copies for different departments
  • Trained new hires for the company
  • Worked on multiple telephone lines and routed to appropriate associates to complete the call to customers satisfaction.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
  • Implemented new CRM system to track client interactions, improving response times and client satisfaction.
  • Managed complex HR projects, leading to increased organizational effectiveness and collaboration.

Medical Record Clerk/Patient Access Specialist

Moses Cone Health Services
06.2004 - 07.2007
  • Assisted in retrieving charts and creating new charts for new clients for accuracy
  • Retrieving client’s chart by using proper procedure in signing out chart and signing back in when chart has been received back in appropriate file cabinet
  • Retrieved patient’s records to appropriate department within the hospital
  • Maintain the confidentiality of client’s information by following the procedure, getting charts to appropriate departments while keeping the client’s information private
  • Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
  • Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
  • Maintained patient confidentiality by adhering to HIPAA guidelines and hospital policies.
  • Provided exceptional customer service, addressing patient concerns promptly and professionally.
  • Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
  • Handled sensitive situations involving distressed patients with empathy maintaining professionalism throughout interactions.
  • Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.

Medical Coding and Billing Specialist

Dr Paul Pritchett Office
02.2002 - 11.2004
  • Assisted with collecting past due accounts and establishing payments to bring account current
  • Worked in the collection department in collecting past due accounts by court procedures.
  • Spokesmen for hospital in small claims court in collecting past due accounts
  • Serve and protect the hospital community by adhering to professional standards
  • Follow hospital policies and procedures for federal and state requirements to ensure all rights or protection.
  • Practice and protected all client’s HIPPA rights and ensure rights have not been violated.
  • Developed a comprehensive understanding of ICD-10-CM, CPT, and HCPCS codes to ensure proper use in medical coding assignments.
  • Provided exceptional customer service to patients, addressing their concerns regarding insurance claims or billing issues with empathy and professionalism.
  • Maintained patient confidentiality by adhering to strict HIPAA regulations during all aspects of the coding and billing processes.
  • Processed insurance company denials by auditing patient files, researching procedures, and diagnostic codes to determine proper reimbursement.

Education

Associate Degree - Business Administration And Management

Strayer University
Charlotte, NC
01.2014

Diploma Degree - General Studies

Martinsville senior High
Martinsville, VA
06.2001

Skills

  • Accuracy and precision
  • Healthcare regulations
  • Policy interpretation
  • Verbal and written communication
  • Written and oral communication
  • FMLA comprehension
  • Benefits administration
  • Payroll coordination
  • Human resources management
  • Problem-solving
  • Time management
  • Teamwork and collaboration

Training

  • Knowledge of ICD-09-ICD-10
  • As-400
  • Medical Terminology
  • Microsoft word 10
  • Word
  • Excel
  • PowerPoint
  • IDX system

Timeline

Benefits Verification Specialist / Program Coordinator II-PSR

11.2019 - Current

SR Financial Collection Representative

GM Motors Financial
09.2012 - 11.2019

SR Human Resource Administrative Assistant II

Accretive Commerce
08.2007 - 03.2010

Medical Record Clerk/Patient Access Specialist

Moses Cone Health Services
06.2004 - 07.2007

Medical Coding and Billing Specialist

Dr Paul Pritchett Office
02.2002 - 11.2004

Diploma Degree - General Studies

Martinsville senior High

Associate Degree - Business Administration And Management

Strayer University

Similar Profiles

CREATE PROFILE