I'Meka Khan
Lauderhill,FL
Summary
Responsible Cashier proficient in handling money, restocking merchandise and helping customers locate products. History of keeping work areas clean, neat and professionally arranged. Good listening skills combined with attentive and detail-oriented nature. Committed and hardworking Team Member with experience processing transactions and assisting customers. Dedicated to resolving issues, answering customer questions and ringing up customers. Creative problem-solver versed in customer service. Reliable, offering strong multitasking, problem-solving and communication skills, as well as strengths in promoting products and finalizing sales. Successful at upselling target items and giving customer positive experiences to drive loyalty and repeat business. Trained in Customer Service areas and flexible with changing business needs.
Overview
8
8
years of professional experience
Work History
Cashier/Sales Team Leader
Bath & Body Works
10.2023 - 12.2023
- Answered questions about store policies and addressed customer concerns.
- Handled cash with high accuracy and took care to check bills for fraud.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Stocked, tagged and displayed merchandise as required.
- Helped customers complete purchases, locate items, and join reward programs.
- Set up new sales displays each week with fresh merchandise.
- Lifted and carried up to 50 pounds of merchandise at once.
- Assisted customers with returns, refunds and resolving transaction issues.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Team Member
Vale
08.2022 - 06.2023
- Managed multiple projects simultaneously by prioritizing tasks effectively and adjusting workload as necessary to meet deadlines.
- Learned all required tasks quickly to maximize performance.
- Assisted in the onboarding of new team members by providing guidance, support, and training resources to ensure a smooth transition into the work environment.
- Greet customers, prep and pack food orders
- Manage and close store on a regular.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Promoted a culture of continuous learning within the team by initiating training sessions, sharing best practices, and encouraging skill development.
Barista/Drive-Thru Cashier
Starbucks
11.2021 - 05.2022
- Prevented infections and maintained store professionalism by cleaning and sanitizing work areas daily.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Participated in regular staff meetings to share feedback, discuss improvements, and stay informed about company updates.
- Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Maintained regular and consistent attendance and punctuality.
- Showcased versatility by assisting in other areas of the café as needed, including food preparation or table service when required.
- Packaged bagels, muffins and other food items for customer purchase.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
Customer Service Representative
Inspired By Jenn'va LLC
05.2018 - 10.2020
- Utilized data analytics tools to monitor performance trends regularly, identifying areas for improvement and implementing necessary changes.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Managed timely and effective replacement of damaged or missing products.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Cashier/Shift Team Leader
Sip N' Nibble LLC
02.2016 - 06.2019
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Welcomed customers and helped determine their needs.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Ensured compliance with company policies and procedures while processing transactions efficiently.
- Processed refunds and exchanges in accordance with company policy.
- Worked flexible schedule and extra shifts to meet business needs.
- Proactively addressed long lines by opening additional registers when necessary, enhancing customer experience.
- Used POS system to enter orders, process payments and issue receipts.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
- Addressed customer needs and made product recommendations to increase sales.
- Performed cash, card and check transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Strengthened communication skills through regular interactions with others.
Education
High School Diploma -
Sunrise High School
Fort Lauderdale, FL06.2023
Skills
- Merchandise Restocking
- Promotions and Discounts Understanding
- POS Systems
- Total Payment Calculation
- Product Knowledge
- Safe Food Handling
- Food Preparation
- Persuasive Sales
- Excellent memory
- Cleanliness
- Active Listening
- Reliable and Dependable
- Product Advertising
Timeline
Cashier/Sales Team Leader
Bath & Body Works
10.2023 - 12.2023
Team Member
Vale
08.2022 - 06.2023
Barista/Drive-Thru Cashier
Starbucks
11.2021 - 05.2022
Customer Service Representative
Inspired By Jenn'va LLC
05.2018 - 10.2020
Cashier/Shift Team Leader
Sip N' Nibble LLC
02.2016 - 06.2019
High School Diploma -
Sunrise High School
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