I Melanie Starks
Miami,FL
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
3
3
years of professional experience
Work History
Customer Service Agent
Inktel Contact Solutions Center
01.2021 - Current
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Resolved concerns with products or services to help with retention and drive sales.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Met customer call guidelines for service levels, handle time and productivity.
Student Peer Advisor
Florida Memorial University
06.2022 - 12.2022
- Pointed students to relevant information about academic and personal support services available on campus.
- Advised students individually and in groups on academic programs for individual interests.
- Worked with individuals to help understand and overcome personal, social or behavioral problems affecting educational or vocational situations.
- Helped students develop organizational, time management and study skills.
Retail Sales Associate
Elegant Beauty Supply
06.2022 - 07.2022
- Greeted customers and helped with product questions, selections and purchases.
- Helped customers complete purchases, locate items and join reward programs.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Maintained clean sales floor and straightened and faced merchandise.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
Teaching Assistant
American Senior High School
06.2017 - 07.2017
- Assisted teachers with classroom management and document coordination to maintain positive learning environment.
- Partnered with teacher to plan and implement lessons following school's curriculum, goals and objectives.
- Delivered personalized educational, behavioral and emotional support to individual students to enable positive learning outcomes.
- Worked under direction of licensed teacher in and outside of classroom.
Education
B.S - Psychology
Florida Memorial University
05.2023
High school Diploma -
American Senior High School
05.2019
Skills
- Dispute Resolution
- Customer Service
- Customer Complaint Resolution
- Problem Resolution
- Outstanding Communication Skills
- Delivery Tracking
- Order Placement
- Conceptual Thinking
- Microsoft Office
- Return Processing
- Reading Comprehension
- Understanding Customer Needs
- Information Updates
Timeline
Student Peer Advisor
Florida Memorial University
06.2022 - 12.2022
Retail Sales Associate
Elegant Beauty Supply
06.2022 - 07.2022
Customer Service Agent
Inktel Contact Solutions Center
01.2021 - Current
Teaching Assistant
American Senior High School
06.2017 - 07.2017
B.S - Psychology
Florida Memorial University
High school Diploma -
American Senior High School
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