Imelda Alonzo
Donna
Summary
Dynamic Executive Admissions Team Lead Representative with over seven years of experience, excelling in sales and persuasive communication. Proven ability to effectively present information to potential students and consistently meet or exceed high recruiting quotas. Recognized as one of the top producers at the Pharr campus by staying up-to-date with admissions policy changes and adapting strategies according. Experienced with strategic planning and execution, ensuring alignment with organizational goals. Uses strong leadership capabilities to inspire and motivate teams toward success.
Overview
25
25
years of professional experience
Work History
EXECUTIVE ADMISSIONS REPRESENTATIVE TEAM LEAD
Southern Careers Institute
03.2017 - Current
- Leadership and Strategy Implementation: Develop and implement effective sales strategies to ensure consistent results across my mini team.
- This involves setting daily and weekly goals, such as achieving a certain number of dials, campus appointments, and enrollments.
- Mentored mini team members for accelerated career growth and assist DOA with training.
- Provided exceptional customer service to all inquiries from prospective students, parents, and educators seeking information about the institution and its programs.
- Maximized enrollment working closely with students and parents.
- Increased student enrollment by conducting informative and engaging campus tours for prospective students and their families.
- Attracted and recruited students by communicating information via phone,and email and social media.
- Collaborated with other departments to ensure a seamless transition for incoming students, addressing any concerns or issues promptly.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
- I am a proud member of the Southern Careers Institute Social Media Stars, where I engage with students and our community to share experiences and promote our shared mission of providing tailored training and career success opportunities.
CLAIMS ADJUSTER
Infinity Insurance
02.2013 - 03.2017
- Answered customer questions regarding deductibles
- Prepared summaries of damage, payments and policy coverage
- Examined claims forms and other records to determine insurance coverage
- Verified insurance claims and determined fair amount for settlement
- Evaluated insurance policies and analyzed damages to determine coverage
- Conducted comprehensive interviews of witnesses and claimants to gather facts and information
- Investigated claims involving potential and suspected fraudulent activities
- Answered questions posed by insured and attorneys
- Documented all investigation activity and presented reports to management
- Organized, planned, and documented materials for accident claims
LIABILITY INVESTIGATOR/ MARKETING DIRECTOR
Meeting By Accident
05.2010 - 02.2013
- Created innovative strategies to drive customer engagement
- Boosted brand awareness and generated leads while managing internal and external marketing campaigns and programs
- Developed and executed comprehensive marketing plans utilizing digital strategies, print advertising, client interviews, and word-of-mouth tactics to effectively reach potential clients
- Collected & gathered, evidence from accidents or crime scenes, and interviewed witnesses
- Pick up police reports
- Scheduled appointments with client and chiropractor clinic
- File Insurance claims related to bodily injury, liability and property damage
CASE MANAGER
Law Office Of Ezequiel Reyna Jr
03.2009 - 02.2010
- Conducted detailed client intakes and entered information into company database
- Contact with clients and other involved parties to gather and track case information
- Reviewed contracts and reported findings to support legal team in development of breach of contract defenses
- Assisted counsel in preparing answers, providing documentation and information for discovery request
- Researched client case documents
- Communicated with outside vendors on behalf of attorneys and legal departments
- Reviewed and evaluated legal documents, discovery materials and contracts
TELEMARKETER
Crest Fruit Company
02.2000 - 01.2009
- Answered questions about company offerings with knowledgeable responses about products and services
- Completed daily cold calling and outreach to build sales pipeline
- Recorded contact information of customers and potential customers in internal database
- Displayed excellent sales skills and understanding of how to leverage abilities to exceed quotas
- Handled high-volume telemarketing operations with expert use of client management software and computer dialing
- Answered inbound telephone calls from interested customers to persuasively discuss offerings
- Overcame objections using friendly, persuasive strategies
- Delivered scripted sales talks to customers reached via manual and automatic dialing systems
- Explained product prices and packages as well as answered questions and addressed concerns of customers
- Made average of 150 outbound calls per day
- Provided information about available products and services, membership details, and purchase advantages
- Opened new accounts and documented personal, demographic and payment information in system
Education
Some College (No Degree) - Criminal Justice
UTRGV
Edinburg, TXSkills
- Leadership Skills
- Communication Skills
- Time Management
- Motivational Skills
- Problem-Solving Skills
- Strategic Thinking
- Customer Engagement
- Team leadership
- Team player
- Staff development
- Sales expertise
- Bilingual
- Marketing
Timeline
EXECUTIVE ADMISSIONS REPRESENTATIVE TEAM LEAD
Southern Careers Institute
03.2017 - Current
CLAIMS ADJUSTER
Infinity Insurance
02.2013 - 03.2017
LIABILITY INVESTIGATOR/ MARKETING DIRECTOR
Meeting By Accident
05.2010 - 02.2013
CASE MANAGER
Law Office Of Ezequiel Reyna Jr
03.2009 - 02.2010
TELEMARKETER
Crest Fruit Company
02.2000 - 01.2009
Some College (No Degree) - Criminal Justice
UTRGV
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