Imelda Rodriguez
Cheyenne
Summary
Diverse experience in probation and parole supervision, retail sales, and customer engagement. Demonstrates exceptional case management skills, adept at analyzing validated risk assessments to develop individualized plans. Strong communicator with a proven track record in team collaboration and conflict management, aiming to leverage these skills in investigative roles to drive results and ensure comprehensive problem-solving.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Prabation & Parole Agent
Wyoming Department of Corrections
08.2023 - Current
- Create a positive and collaborative environment for clients to gain the confidence to change their behavior in the long term.
- Maintain supervision of a caseload of adult probationers and parolees, which includes supervision of misdemeanor and felony cases. To include but are not limited to alcohol or drug offenses, sex offenses, domestic violence, theft, burglary, and clients determined not guilty by reason of mental illness.
- Utilization and analysis of validated risk and needs assessments to determine appropriate supervision levels to aid in developing individual case planning goals.
- Collaboration between government and private entities to enhance case management and support and enhance client behavior for long-term change.
- Identify external and internal motivators of change through motivational interviewing and additional interviewing techniques to assist in case plan development.
- Understanding of intervention, incentives, and sanctions within the criminal justice system.
- Provides and utilizes appropriate intervention, incentives, and sanctions to achieve desired behaviors.
- Facilitate cognitive intervention groups with clients and alternative evidence-based cognitive interventions to provide knowledge and enhance client motivation.
- Maintain supervision standards to provide public safety and help offenders re-socialize and reintegrate into the community as law-abiding citizens.
- Maintain documentation of all case management collaborative efforts in a case management system.
- Conduct visits with clients in the office, in their homes and places of employment, or in other locations to verify compliance and support positive behavior.
- Maintain supervision standards to include documentation collateral contacts to promote public safety and client accountability.
- Collaboration with the Prison Division to investigate and offer guidance for a positive and effective reentry plan for inmates soon released into the community.
- Write reports to the Parole Board, Courts, or other stakeholders. These reports will require investigation, insight, and analysis with the assistance of various agencies, individuals, and assessments to determine risk level and appropriateness of supervision and various other recommendations.
- Interview, evaluate, and investigate the offender's background and criminal history to determine their risks and needs.
- Interview the victim for the purposes of presentence investigation reports determining restitution and recommendations to the Court. Additionally, contact victims for educational and safety purposes throughout the client's supervision. Creating a collaborative and trusting environment is essential.
Sales representative
T-Mobile
08.2020 - 06.2023
- Proactively engages with a broad range of customers in a highly-traffic retail environment. You will use digital tools, communicate effectively, educate customers, and showcase the value of T-Mobile solutions.
- As a Mobile Associate, you will consistently leverage digital self-serve tools during customer interactions and the onboarding process. You will identify customer needs and use solution-based selling techniques to fully demonstrate the value of T-Mobile products and services. By recommending wireless solutions, and an onboarding solution centric to helping customers understand how to self-serve and utilize the T-Mobile app for wireless needs, you will deepen relationships with customers and ensure their satisfaction.
- Complete training on the T-Mobile in-store experience, new skills, products and processes, and knowledge of systems and reference resources. Review your personal results, current promotions, and updates on the Hub to be Customer Ready at all times.
- You will continuously learn and improve your skills to provide the best possible experience for our customers. Partner with nearby store locations to properly/fully on-board customers. Will perform skills practicing, knowledge sharing, store operations, opening and closing procedures. As part of these procedures, you will carry keys to the kiosk cabinets, lock/secure kiosk and assets, and report any lost keys or assets to your manager.
- Customer obsessed. You are passionate, friendly, and engaging with customers. You are able to connect on a personal level, match the pace of the customer, build rapport, trust, and loyalty with every interaction. You are committed to providing exceptional service, and to exceeding customer expectations. You will proactively reach out to potential customers to further drive sales activity in your location. You are able to follow up with customers, capture referrals, manage Be Back processes, and build relationships with new and existing customers. As part of your role, you will have the ability to perform price overrides for our specialty offers specific to National Retail.
- Builds relationships with nearby leadership and teams to help support the customer experience from account set up, to device support and account servicing.
Retail sales associate
Verizon
01.2020 - 08.2020
- Provide exceptional customer service, assisting customers in finding the perfect wireless solutions tailored to their needs.
- Demonstrate product knowledge and effectively communicate the benefits of various wireless devices and plans.
- Drive sales and meet monthly targets, contributing to the success of our retail store.
- Troubleshoot technical issues and provide prompt resolutions to enhance customer satisfaction.
- Stay up-to-date with the latest trends in wireless technology to be a reliable source of information for customers.
Sales representative/ Manager
Metro by T-Mobile
03.2016 - 12.2019
- Trained and mentored new sales representatives.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Developed and implemented sales strategies to increase profits.
- Used customer insights to develop innovative sales strategies to increase sales.
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Generated weekly and monthly reports on sales performance to provide recommendations to meet sales goals.
- Generated new leads through networking and attending industry events.
- Negotiated contracts with clients and developed relationships with key personnel.
- Developed and delivered engaging sales presentations to convey product benefits.
- Developed and implemented marketing plans to increase brand awareness and drive sales.
- Utilized CRM software to manage customer accounts and track performance metrics.
- Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages.
- Collaborated with cross-functional teams to identify and address customer needs.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Built relationships with customers and community to promote long term business growth.
- Set and achieved company defined sales goals.
- Informed customers of promotions to increase sales productivity and volume.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Achieved or exceeded company-defined sales quotas.
- Contributed to team objectives in fast-paced environment.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Quoted prices, credit terms and other bid specifications.
- Maintained current knowledge of evolving changes in marketplace.
- Attended monthly sales meetings and quarterly sales trainings.
- Presented professional image consistent with company's brand values.
- Managed customer accounts to secure customer satisfaction and repeat business.
Education
Bachelor's degree - Criminal Justice
University of Northern Colorado
Greeley, CO12.2022
Minor - Lega Studies
University of Northern Colorado
Greeley, CO12.2022
Skills
- Case Management
- Customer Engagement
- Attention to detail
- Organizational skills
- Report Writing
- Conflict Management
- Communication Skills
- Problem-solving
- Teamwork and collaboration
- Self motivation
Certification
- Correctional Professionals Training - October 10, 2023- November 10, 2023
Languages
Spanish
Native or Bilingual
Timeline
Prabation & Parole Agent
Wyoming Department of Corrections
08.2023 - Current
Sales representative
T-Mobile
08.2020 - 06.2023
Retail sales associate
Verizon
01.2020 - 08.2020
Sales representative/ Manager
Metro by T-Mobile
03.2016 - 12.2019
Minor - Lega Studies
University of Northern Colorado
Bachelor's degree - Criminal Justice
University of Northern Colorado
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