Summary
Overview
Work History
Education
Skills
Timeline
Generic

Imelda Eguia

customer service
Wilmington,OH

Summary

Seeking a challenging position where I may use the best of my abilities and skills to further my knowledge within the company while being resourceful, innovative and reliable.

Overview

5
5
years of professional experience

Work History

Patient Access Representative

R1 Rcm
Wilmington, OH
08.2022 - Current
  • Applied HIPAA privacy and security regulations while handling patient information.
  • Created new patient accounts in EMR system as needed.
  • Verified insurance coverage for services provided by the facility.
  • Cultivated positive relationships with patients to help facility meet satisfaction scores and patients obtain best possible care.
  • Performed pre-registration functions such as verifying demographic information, obtaining authorizations, and collecting deposits and co-payments.
  • Explained policies, procedures and services to patients.
  • Instructed patients on policies and required actions for different types of appointments and procedures.
  • Accessed programs and set up correct payment strategies based on patient means and needs.
  • Obtained informed consent and payment documentation from patients and filed in system.
  • Completed registration procedures for patients, expertly inputting information to meet provider, facility and legal requirements.
  • Assisted with preparing daily cash reports for accounting department.
  • Organized timely and accurate referrals to help patients obtain health care services and access available resources.
  • Managed incoming faxes related to patient registration processes.
  • Maintained confidentiality of all patient information in accordance with HIPAA regulations.
  • Obtained necessary signatures for privacy laws and consent for treatment.
  • Reviewed eligibility responses to assess patient benefit level and prepare estimates.
  • Collected co-pays and other payments from patients at time of service.
  • Scanned documents into electronic medical records system.
  • Assembled registration paperwork and placed identification bands on patient.
  • Provided assistance to internal departments when needed.
  • Registered patients by completing face-to-face interviews to obtain demographic, insurance, and medical information.
  • Assisted with scheduling outpatient appointments.

Customer Service Cashier

Home Depot
El Monte, CA
10.2021 - 03.2022
  • Duties as a customer service associate was to assist all customers in the returns department and answer any questions they may have
  • Process returns accurately and quickly to assure the customer is satisfied and build customer loyalty
  • Pulled orders for any online or will call orders quickly and precisely
  • Counted tills at beginning of shift with start money and balanced and reconciled register, reflecting financial discrepancies, refunds and account deferrals.
  • Assisted customers with locating merchandise within the store.
  • Answered incoming phone calls from customers regarding product availability or store locations.

Bakery Cashier

Panera Bread
Dayton, OH
02.2019 - 07.2020
  • Duties were to set up pastries and bread displays before store opened
  • Managed transactions with customers using cash registers and collecting payments
  • Trained new employees with all register transactions
  • Provided all barista duties such as making quality beverages, prepared food orders and cleaned and stocked the store while providing quality customer service to guests.
  • Completed timely and thorough shift change procedures.
  • Reconciled daily transactions using POS system to ensure accuracy of sales records.
  • Assisted in food preparation when needed during busy periods or special events.

Sales Associate

Spirit Halloween Store
El Monte, CA
09.2021 - 11.2021
  • Duties as a sales associate was to greet customers and answer any questions regarding our product
  • Address and resolve all customers’ questions or concerns
  • Manage cash register as needed
  • Stocked product on a daily basis to assure product was available for the next business day
  • Maintained sales floor in a clean appearance
  • Helped customers find specific products to ease their shopping experience.
  • Engaged customers in friendly, professional dialogue to determine needs.
  • Assisted customers with product selection, sizing and styling.

Education

GED - GED

Mt. View High School
06.2013

Skills

  • Customer Service
  • Computer Literate
  • Phone etiquette skills
  • Cash handling
  • On Site Sales / Online Sales
  • Ten key
  • Spanish Fluency
  • Filing and Organization Skills
  • Insurance Verification
  • Appointment Scheduling
  • Patient Registration

Timeline

Patient Access Representative

R1 Rcm
08.2022 - Current

Customer Service Cashier

Home Depot
10.2021 - 03.2022

Sales Associate

Spirit Halloween Store
09.2021 - 11.2021

Bakery Cashier

Panera Bread
02.2019 - 07.2020

GED - GED

Mt. View High School

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Imelda Eguiacustomer service