I start to work in a hospital as a EVS (housekeeping) in February 2016. Through the years I became a lead then supervisor and finally an operation manager.
Hi, I’m
Imelda Flores
Compton,CA
Summary
Overview
7
years of professional experience
Work History
Compass Group USA
Operations Manager
10.2020 - Current
Job overview
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Devised processes to boost long-term business success and increase profit levels.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
Compass Group USA
Housekeeping Supervisor
02.2020 - 10.2021
Job overview
- Evaluated employee performance and developed improvement plans.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Managed laundry sorting, washing, drying, and ironing.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
Compass Group USA
Lead Environmental Services Housekeeper
02.2017 - 10.2020
Job overview
- Trained and mentored all new personnel to maximize quality of service and performance.
- Communicated repair needs to maintenance staff.
- Completed schedules, shift reports, and other business documentation.
- Disposed of trash and recyclables each day to avoid waste buildup.
Sodexo
Housekeeper
11.2016 - 10.2020
Job overview
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Verified cleanliness and organization of storage areas and carts.
- Dusted picture frames and wall hangings with cloth.
Skills
- Process Improvement
- Maintenance Planning
- Performance Monitoring
- Inventory Management
Languages
English
Native or Bilingual
Timeline
Operations Manager
Compass Group USA
10.2020 - Current
Housekeeping Supervisor
Compass Group USA
02.2020 - 10.2021
Lead Environmental Services Housekeeper
Compass Group USA
02.2017 - 10.2020
Housekeeper
Sodexo
11.2016 - 10.2020
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