Imelda Gomez
Natick ,MA
Summary
Dynamic and results-oriented professional with strong communication skills and a commitment to cleanliness and hygiene. At Panera Bread, I enhanced customer satisfaction by resolving disputes and mentoring team members, while effectively managing costs to boost profitability. Proven ability to maintain high food handling standards and foster positive customer relationships.
Overview
6
6
years of professional experience
Work History
Salad Bar Attendant
Babson College
01.2025 - Current
- Ensured freshness of offerings by regularly monitoring and replacing ingredients as necessary.
- Helped maintain a safe dining environment by adhering to proper food handling guidelines and protocols.
- Enhanced customer satisfaction by maintaining a clean and well-stocked salad bar throughout the day.
- Increased customer loyalty with friendly service and attentiveness to dietary restrictions or preferences.
- Minimized cross-contamination during preparation and stocking.
- Maintained positive relationships with customers, addressing any concerns or requests in a prompt manner.
Grill Cook
La Mora Restaurant
01.2020 - 07.2025
- Managed grill station during busy periods, effectively handling multiple orders simultaneously while maintaining quality standards.
- Maintained clean, organized grill stations for hygienic, orderly food preparation.
- Cleaned and maintained kitchen equipment regularly.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Restocked and rotated food items according to expiry dates to minimize waste.
- Followed recipes and kitchen procedures for consistent food quality, presentation and standards.
- Grilled meats and seafood to customer specifications.
Manager
Panera Bread
03.2020 - 02.2025
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and maintained relationships with customers and suppliers through account development.
Education
GED -
Framingham High School
Framingham, MASkills
- Strong communication skills
- Customer assistance
- Food handling guidelines
- Cleanliness and hygiene
Languages
Spanish
Native or Bilingual
Timeline
Salad Bar Attendant
Babson College
01.2025 - Current
Manager
Panera Bread
03.2020 - 02.2025
Grill Cook
La Mora Restaurant
01.2020 - 07.2025
GED -
Framingham High School
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