Summary
Overview
Work History
Education
Skills
Timeline
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Imelda Grant

Boone,NC

Summary

I am pursuing a full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.

I am proactive and goal-oriented with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

21
21
years of professional experience

Work History

Quality Improvement Specialist

AppHealthCare
02.2009 - Current
  • Assesses ongoing operations against standards.
  • Establish and maintain effective communication with staff, physicians and community organizations to promote high quality patient care.
  • Communicate with patients, ensuring that medical needs are met.
  • Apply knowledge of patient care to make insightful observations of deviations and successes.
  • Check patient conditions and records to evaluate care.
  • Use a culture of continuous improvement, fostering proactive problem-solving among team members.
  • Self-motivated, with a strong sense of personal responsibility.
  • Skilled at working independently and collaboratively in a team environment. Manages time efficiently in order to complete all tasks within deadlines.
  • When I started here, it was as a front office staff: scheduling, answering phones, EMR entries, medical records, helping patients, giving information, Vital records and Child Fatality.

Office Manager

Calloway Chiropractic Clinic
01.2004 - 11.2008
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Opened and Closed location
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Maintained strict confidentiality of sensitive patient information, adhering to HIPAA guidelines and safeguarding against potential data breaches.
  • Oversaw appointment scheduling for clients
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Demonstrated strong organizational and time management skills while managing multiple projects.

Education

High School Diploma -

Watauga High School
Boone, NC
06-1988

Skills

  • Customer satisfaction
  • Workflow optimization
  • HIPAA compliance
  • Patient scheduling
  • Patient registration
  • Insurance verification
  • Appointment management
  • Patient relations
  • Front desk operations
  • Electronic medical records
  • Records management

Timeline

Quality Improvement Specialist

AppHealthCare
02.2009 - Current

Office Manager

Calloway Chiropractic Clinic
01.2004 - 11.2008

High School Diploma -

Watauga High School

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Imelda Grant