Imelda Gutierrez
Administrative Assistant
San Jose,California
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
6
6
years of professional experience
Work History
ADMINISTRATIVE ASSISTANT
MHTB ACCOUNTANCY GROUP OF Silicon Valley
San Jose
9 2005 - 8 2024
- Phones, mail, email secured documents, fax, filing, scanning, order supplies, customer service
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Customer Service/ Office Assistant
Homeguard Inc
San Jose
02.2005 - 08.2005
- Phones, data entry in Access, scheduling, copy, fax, file and email
Receptionist
Sunrise Telecom
San Jose
02.2001 - 08.2001
- Phones, copied, faxed, filed, mail, Administrative duties
- Delivered inner office mail to second building
Receptionist/ Customer Service
Mission Trail Waste Systems
Santa Clara
11.1999 - 01.2001
- Maintained professional demeanor at all times
- Interfaced with clients and implemented their requests while maintaining excellent customer satisfaction
- Answered phones and routed calls to the right party
Education
Associate in Applied Science Degree in Computer Business Administration -
Heald College
Skills
Microsoft Excel
Microsoft Word
Access
Adobe Acrobat
PowerPoint
WordPerfect
MS Outlook
Internet Explorer
Practice CS
Go File Room
Lacerte
Data Entry
Administrative Support
Filing
Mail handling
Clerical Support
Customer Service
Appointment Scheduling
Customer and client relations
Computer Proficiency
Document Control
Timeline
Customer Service/ Office Assistant
Homeguard Inc
02.2005 - 08.2005
Receptionist
Sunrise Telecom
02.2001 - 08.2001
Receptionist/ Customer Service
Mission Trail Waste Systems
11.1999 - 01.2001
ADMINISTRATIVE ASSISTANT
MHTB ACCOUNTANCY GROUP OF Silicon Valley
9 2005 - 8 2024
Associate in Applied Science Degree in Computer Business Administration -
Heald College