Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Imelda Harris

San Diego,CA

Summary

Dynamic customer service professional with a proven track record at Copart Auto Auctions, excelling in complaint resolution and effective communication. Adept at leveraging strong organizational skills and technical support to enhance customer satisfaction. Recognized for creative problem-solving and teamwork, consistently delivering exceptional service and fostering positive client relationships.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Copart Auto Auctions
San Diego, CA
11.2015 - 06.2018
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Provided primary customer support to internal and external customers.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Responded to customer requests for products, services and company information.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Answered constant flow of customer calls with minimal wait times.
  • Communicated with management when customer issues escalated and worked to find resolutions.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
  • Receive and process payments.
  • Update lot (vehicle) notes in system.
  • Answer multi-line telephone in a professional manner.
  • Face to face customer interaction.
  • File documents according to criteria.

Crew Member

Chipotle Mexican Grill
Chula Vista, CA
12.2013 - 10.2015
  • Inspect and clean food preparation areas, such as equipment and work surfaces, or serving areas to ensure safe and sanitary food-handling practices.
  • Ensure food is stored and cooked at correct temperature by regulating temperature of grill.
  • Ensure freshness of food and ingredients by checking for quality, keeping track of old and new items, and rotating stock.
  • Turn or stir foods to ensure even cooking.
  • Season and cook food according to recipes or personal judgment and experience.
  • Verify that prepared food meets requirements for quality and quantity.
  • Read food order slips or receive verbal instructions as to food required by patron, and prepare and cook food according to instructions.
  • Clean, stock, and restock workstations and display cases.
  • Wash, cut, and prepare foods designated for cooking.
  • Schedule activities and equipment use with managers, using information about daily menus to help coordinate cooking times.
  • Greet customers and ascertain what each customer wants or needs.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Took orders, prepared meals and collected payments.
  • Assisted other team members to achieve goals.
  • Prepared products following restaurant, health, and safety standards and procedures.
  • Collaborated with team members to complete orders.
  • Worked well with teammates and accepted coaching from management team.
  • Kept food preparation area, equipment and utensils clean and sanitary.
  • Prepared and cooked food orders for customers by noting customizations and portion sizes.
  • Became familiar with products to answer questions and make suggestions.
  • Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
  • Filled out daily shift log to record amount of food prepared, used and leftover.
  • Reconciled receipt totals, cash and credit payments to address shortages.
  • Prepared recipe ingredients by washing, peeling, cutting and measuring.

Education

Bachelor of Arts - Marketing

University of Arizona Global Campus
Chandler, AZ
08-2026

Some College (No Degree) - Business

Grossmont College
El Cajon, CA

Skills

  • Organization
  • Report preparation
  • Complaint resolution
  • Technical support
  • Good listening skills
  • Professional telephone demeanor
  • Creative problem-solving
  • Computer skills
  • Teamwork and collaboration
  • Multi-line phone talent
  • Customer service
  • Effective communication

Languages

English
Professional
Spanish
Professional

Certification

  • Honor Student through UAGC, Dean's List Fall 2024
  • GPA 4.0

Timeline

Customer Service Representative

Copart Auto Auctions
11.2015 - 06.2018

Crew Member

Chipotle Mexican Grill
12.2013 - 10.2015

Bachelor of Arts - Marketing

University of Arizona Global Campus

Some College (No Degree) - Business

Grossmont College

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