Imelda Herrera
Grandview,WA
Summary
Versatile Administrative professional well-versed in healthcare practices, compliance standards and operations. Excellent problem-solver and clear communicator with positive and upbeat personality. Advanced abilities in EPIC system.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Outpatient Scheduler
Prosser Memorial Health
03.2022 - Current
- Consistently exceeded performance goals related to appointment scheduling and patient satisfaction, resulting in positive feedback from both patients and staff.
- Collaborated with medical staff to ensure accurate scheduling of diagnostic tests and procedures.
- Assisted in the implementation of new scheduling software, streamlining processes and improving overall operational efficiency.
- Participated in quality improvement initiatives to enhance the overall performance of the outpatient department, contributing to a better patient experience.
- Maintained strict adherence to HIPAA regulations regarding confidentiality of sensitive patient information during all interactions and communications.
- Maintained up-to-date patient records, ensuring the accuracy of all information for smooth operations.
Patient Services Representative
Prosser Family Clinic
11.2011 - 03.2022
- Provide high-quality customer service to greet and register clinic patients
- Utilizing centricity to schedule patient appointments, complete registration, and leave messages for clinical staff
- Collaborate with staff as well as applying daily independent decision making
- Answering multiple phones lines, transferring calls, and obtaining messages in an appropriate and calmly matter
- Labor and Industries chart notes to correct department
- Maintained patient confidentiality by adhering to HIPAA regulations and diligently updating records as needed.
- Resolved patient complaints promptly, demonstrating empathy and understanding while seeking mutually beneficial solutions.
- Managed high call volume, prioritizing urgent issues and directing calls appropriately for optimal resolution.
- Took copayments and compiled daily financial records.
- Balanced deposits and credit card payments each day.
Medical receptionist/Access Specialist
Sunnyside Hospital
07.2006 - 12.2009
- Make changes to hospital’s schedule and reschedule patients as required by modifications in-hospital coverage schedule
- Resolved questions, concerns, and patient conflicts while delivering the highest level of customer service
- Faxes and or communicates patient related information to physicians as needed
- Maintain ethical standards in the performance of duties and in interactions with patients, coworkers and health care professionals
- Help patients with Labor and Industries applications
- Submitting all documents required for L&I
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Adhered to strict HIPAA guidelines to protect patient privacy.
Education
Associates Degree -
University of Phoenix
09.2016
Skills
- Excellent customer service
- Proficient computer skills
- Dependable
- Flexibility
- Bilingual in English/Spanish
- Skilled multitasker
- Self-starter
- Adaptability to change
- HIPAA compliance
- Patient registration
- Insurance verification
- Appointment scheduling
Accomplishments
- Collaborated with team of Labor & Industry.
- Collaborated with many local businesses for their business to stay local.
Certification
- Certified Nursing Assistant (CNA)
Languages
Spanish
Native or Bilingual
Timeline
Outpatient Scheduler
Prosser Memorial Health
03.2022 - Current
Patient Services Representative
Prosser Family Clinic
11.2011 - 03.2022
Medical receptionist/Access Specialist
Sunnyside Hospital
07.2006 - 12.2009
Associates Degree -
University of Phoenix
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