Imelda kpanou
Houston,TX
Summary
Dynamic professional with a proven track record in customer service and team leadership, notably at Magnum. Excelled in resolving customer complaints, enhancing loyalty, and fostering teamwork. Skilled in active listening and data entry, achieving significant improvements in customer satisfaction and operational efficiency. Demonstrates critical thinking and a hardworking ethos, driving positive outcomes.
Overview
13
13
years of professional experience
Work History
Customer Service Representative
Chelsea Gardens
06.2022 - 08.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Manufacturer Chain Representative
Alcon Pharmaceuticals
01.2017 - 07.2019
- Collaborated with team members to achieve targets, resulting in increased productivity and timely order fulfillment.
- Worked with raw materials to develop complete and commercially viable products.
- Consistently met deadlines by prioritizing tasks effectively and efficiently managing resources.
- Improved employee morale through effective communication strategies that fostered a sense of camaraderie among team members working towards common goals.
Child Caregiver
Kiddies Excel Academy
01.2014 - 01.2017
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Ensured child safety through diligent supervision and adherence to established protocols.
- Administered first aid when necessary, maintaining a calm demeanor during emergencies and handling situations effectively.
- Applied positive behavior management techniques to enhance social interactions and emotional development.
Customer Service Manager
Magnum
03.2010 - 12.2013
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
Education
Associate of Science - Health Sciences
Houston Community College
Houston, TX07-2022
Associate of Arts - Business Communication
ESEP Le Berger
Cotonou, Benin07-2012
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Teamwork
- Hardworker
Languages
English
French
Native or Bilingual
Timeline
Customer Service Representative
Chelsea Gardens
06.2022 - 08.2023
Manufacturer Chain Representative
Alcon Pharmaceuticals
01.2017 - 07.2019
Child Caregiver
Kiddies Excel Academy
01.2014 - 01.2017
Customer Service Manager
Magnum
03.2010 - 12.2013
Associate of Science - Health Sciences
Houston Community College
Associate of Arts - Business Communication
ESEP Le Berger
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