IMELDA MAGALLANES
Pomona,CA
Summary
Diligent [Desired Position] with solid background in managing front desk operations and ensuring smooth visitor experiences. Successfully handled high-volume call management and appointment scheduling, contributing to efficient office operations. Demonstrated organizational and communication skills to foster welcoming environment.
Business professional with keen eye for administrative excellence and customer service. Proven track record in managing reception duties with high accuracy, ensuring smooth daily operations and client satisfaction. Thrives in team settings and adapts to dynamic demands, showcasing proficiency in multitasking and problem-solving.
Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail, and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities.
Overview
9
9
years of professional experience
2
2
Certification
Work History
Check-Out Receptionist
Healthpointe Medical Group
10.2020 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Responded to inquiries from callers seeking information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Answered central telephone system and directed calls accordingly.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Corresponded with clients through email, telephone, or postal mail.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
Front Desk Receptionist
Healthpointe Medical Group
10.2020 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
Referral Coordinator
Healthpointe Medical Group
01.2017 - 03.2020
- Scheduled appointments with specialists on behalf of clients.
- Demonstrated strong attention to detail and organizational skills in managing a high volume of referrals while maintaining exceptional levels of patient care.
- Maintained a high level of accuracy in referral documentation, ensuring smooth transitions between healthcare providers.
- Processed referral requests from patients, doctors and other health care professionals.
- Called insurance companies to get precertification and other benefits information on behalf of patients.
Call Center Representative
Healthpointe Medical Group
03.2016 - 01.2017
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
Education
No Degree - MEDICAL OFFICE SPECIALIST (MOS)
UEI COLLAGE
4730 Ontario Mills Pkwy, Ontario CA 91764 10-2020
GED -
AMERICAN CAREER COLLAGE
11801 Pierce St #100 Riverside CA 9250510-2016
No Degree - MEDICAL ASSISTANT
AMERICAN CAREER COLLAGE
11801 Pierce ST #100 Riverside CA 9250510-2016
Skills
- Appointment scheduling
- Phone management
- Customer service
- Front desk operations
- Document organization
- Call handling
- Conflict resolution
- Effective communication
- Problem solving
- Multitasking
- Organization skills
- Telephone skills
- Customer/Client relations
Certification
MEDICAL ASSISTANT (MA)
MEDIICAL OFFICE SPECIALIST (MOS)
Languages
Spanish
Professional Working
Timeline
Check-Out Receptionist
Healthpointe Medical Group
10.2020 - Current
Front Desk Receptionist
Healthpointe Medical Group
10.2020 - Current
Referral Coordinator
Healthpointe Medical Group
01.2017 - 03.2020
Call Center Representative
Healthpointe Medical Group
03.2016 - 01.2017
No Degree - MEDICAL OFFICE SPECIALIST (MOS)
UEI COLLAGE
GED -
AMERICAN CAREER COLLAGE
No Degree - MEDICAL ASSISTANT
AMERICAN CAREER COLLAGE
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