Imelda Mendoza
Thornton,Colorado
Summary
Personable Front Desk Medical Receptionist skilled at facilitating patient appointments. Delivers top-notch service and support and works well under pressure. Expert in diffusing conflicts and solving patient or staff problems. Detail-oriented medical receptionist with several-year background performing basic clerical tasks to keep office running smoothly. Organized and meticulous individual with outstanding phone demeanor and etiquette paired with deep knowledge of medical terminology. Collaborative team player dedicated to helping patients and staff. Enthusiastic professional communicates positively with physicians, office staff and patients. Polished, hard worker willing to go extra mile to complete tasks. Reliable medical office professional offers many years of experience working in busy settings with high patient volumes. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
6
6
years of professional experience
Work History
Medical Receptionist
Douthit Family Medicine
Thornton, CO
01.2021 - Current
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
- Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
- Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
- Called patients to confirm scheduled appointments and obtain additional details.
- Entered insurance, demographics and health history into patient database.
- Answered multi-line phone system and directed callers to requested personnel and departments.
- Delivered high-quality administrative and customer service to sustain patient and work flows.
- Protected patients by observing strict HIPAA guidelines.
- Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
- Took messages from patients and promptly relayed to appropriate staff.
- Photocopied insurance cards, documented details and verified patient coverage for upcoming procedures or appointments.
- Scheduled appointments, optimizing patient satisfaction, provider time and treatment room utilization.
- Processed patient payments and scanned identification and insurance cards.
- Informed patients of financial responsibilities prior to rendering services.
- Conducted patient intake interviews to collect medical information and insurance details.
Office Manager
Thornton Youth Vision
Thornton, CO
02.2019 - 07.2020
- Developed and implemented office policies and procedures.
- Supervised staff members, organized schedules and delegated tasks.
- Maintained filing system for records, correspondence and other documents.
- Ordered supplies and equipment to maintain adequate inventory levels.
- Provided administrative support to management team including preparing reports and presentations.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Reviewed contracts for accuracy prior to signing off on behalf of the company.
- Provided training to new hires on office policies and procedures.
- Managed office inventory and placed new supply orders.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
- Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
- Managed, scheduled and coordinated office functions and activities for employees.
Education
Some College (No Degree) - Business Administration
C.B.T.I.S. 106
Sonora, MexicoSkills
- Mail Management
- Referral Verification
- Medical Terminology
- Medical Charting
- Insurance Verification
- HIPAA Compliance
- Payment Collection
- Medical office administration
- Insurance verifications
- Patient Scheduling
- Front Desk Operations
- Microsoft Office
- Records Maintenance
- Paperwork coordination
- Medical Records Management
- Patient callbacks
- Petty cash management
- Electronic Medical Records
- Outpatient Care
- HIPAA Guidelines
- Patient Registration
- Patient reception management
- Office Administration
- EMR / EHR
- Reminder calls
- Appointment Setting
- Typing and filing
- Appointment Scheduling
- Co-payment collection
- Pre-hospital Care
Languages
English
Professional
Spanish
Professional
Timeline
Medical Receptionist
Douthit Family Medicine
01.2021 - Current
Office Manager
Thornton Youth Vision
02.2019 - 07.2020
Some College (No Degree) - Business Administration
C.B.T.I.S. 106
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