Summary
Overview
Work History
Education
Skills
Affiliations
Languages
Timeline
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Imelda Mendoza

Denver,CO

Summary

Dynamic shop owner with a proven track record at Mendoza's Juices and Ice Cream Bar LLC, excelling in customer service and team collaboration. Developed innovative marketing strategies that boosted sales and enhanced operational efficiency. Skilled in data analysis and fluent in Spanish, I thrive on creating positive customer experiences and fostering community engagement. Skilled in diverse food preparation and serving tasks, with experience spanning from kitchen prep to customer service. Possess strong organizational skills, ability to work efficiently under pressure, and commitment to maintaining high standards of hygiene and quality. Contributed positively to team dynamics and consistently received positive feedback for speed and accuracy in fulfilling orders.

Overview

7
7
years of professional experience

Work History

Shop Owner

Mendoza's Juices and Ice Cream Bar LLC
Thornton , CO
06.2018 - Current
  • Replenished necessary items in common-use locations to ensure customer accessibility.
  • Handled distribution of meals and refreshments efficiently at take-out stations.
  • Provided excellent customer service to ensure a positive experience for all guests.
  • Answered questions regarding ingredients and preparation techniques to educate customers before placing orders.
  • Operated cash register to process customer orders accurately and efficiently.
  • Processed payments efficiently.
  • Assisted customers by explaining different menu choices.
  • Developed and implemented marketing strategies to increase sales.
  • Enhanced operational performance by developing effective business strategies, systems and procedures.
  • Conducted periodic inspections of shop premises to maintain cleanliness standards.
  • Resolved and investigated complaints regarding service, food quality and accommodations.
  • Counseled and disciplined staff to address issues promptly and provide constructive feedback.
  • Managed food preparation, guest interaction, quality control and customer relations.
  • Created unique recipes and applied various culinary techniques for authentic cuisine.
  • Ensured timely bank deposits for earnings collected.
  • Maintained accurate records of financial transactions and sales data.
  • Analyzed financial statements to identify areas of improvement for cost savings.
  • Trained, recruited, and selected shop employees.
  • Conducted budget preparations and monitored financial performance.

Cashier

The Home Depot Inc
Denver, CO
12.2017 - 05.2018
  • Helped with purchases and signed customers up for rewards program.
  • Handled payment procedures efficiently, ensuring customer satisfaction.
  • Stocked shelves with merchandise when needed.
  • Assisted customers over the phone regarding store operations, product information and order placement.
  • Monitored cash flow through regular counting of cashier drawers.

Education

Bachelor of Science - Biology

Metropolitan State University of Denver
Denver, CO
12-2026

Associate of Science - Biology

Community College of Denver
Denver, CO
05-2020

Skills

  • Laboratory techniques
  • Data analysis
  • Research methodology
  • Customer service
  • Team collaboration
  • Problem solving
  • Shipment tracking
  • Spanish fluency
  • Excellent communication
  • Willing to learn
  • Community engagement
  • Teamwork
  • Customer service background

Affiliations

  • I love my buddies,(dog's) and (cat). cat is always lazy, and sassy. so most of the time spent with him is cuddling. With my little buddies, I have seven dogs. 4 of them are young and reckless so they love going to the park and to lear new tricks. The other half are older so they like to stay with me in our backyard and enjoy a morning sunrise.
  • I love my bearded dragon. My bearded dragon has always been a sassy one. That loves to jump from high places and provoke me some good heart attacks. And of course to run all crazy around my back yard.
  • Road trips.
  • Traveling is a big thing in my life. It's something my family has always done ever since I can remember. And it has always been on road trips. It was the only affordable and only way to take all our buddies (dogs) with us.
  • I am part of the thornton community chorus.
  • I like to get educated in museum exhibits.
  • I like to learn new things, techniques, games, I like to nearish my skills.
  • Singing and listening to music is a big par of me.
  • I love my business.
  • Creativity is something that comes to me in my business kitchen. My business takes out the best of me.

Languages

Spanish
Native/ Bilingual

Timeline

Shop Owner

Mendoza's Juices and Ice Cream Bar LLC
06.2018 - Current

Cashier

The Home Depot Inc
12.2017 - 05.2018

Bachelor of Science - Biology

Metropolitan State University of Denver

Associate of Science - Biology

Community College of Denver
Imelda Mendoza