Imelda Navarro
East Dundee,IL
Summary
Results‑driven professional with experience across healthcare and manufacturing, bringing strong expertise in quality assurance, compliance, and customer support. Leverages auditing experience and a bilingual skillset to elevate customer satisfaction and operational performance. Detail‑oriented, adaptable, and proactive -ready to drive problem‑solving and contribute to organizational success.
Overview
5
5
years of professional experience
Work History
Quality Assurance Specialist
Aetna, a CVS Health
Woonsocket, Rhode Island
2022.10 - Current
- Directed cross-functional collaboration to develop and maintain quality assurance protocols, processes, and procedures aligned with industry standards, and HIPAA compliance.
- Conducted routine quality audits on healthcare workflows and documentation to ensure regulatory and organizational compliance.
- Oversaw employee compliance with QA procedures, identifying discrepancies, documenting findings, and driving corrective actions to strengthen overall quality performance.
- Prioritized and organized tasks to efficiently accomplish department goals.
- • Worked seamlessly across diverse systems, such as QuickBase and Salesforce, consistently adapting to new tools and processes with speed and accuracy.
Bilingual Customer Service Representative
Simmons Knife and Saw
Glendale Heights, Illinois
2021.01 - 2022.10
- Assisted customers in both English and Spanish to resolve inquiries effectively.
- Provided product information and recommendations to enhance customer satisfaction.
- Led daily briefings with regional and international sales managers, providing clear updates on material inventory and order processing to support informed decision-making.
- Coordinated cross-functionally with Shipping and Production teams to schedule high-volume outbound shipments, secure competitive freight-forwarding quotes, and prepare and submit all required export documentation to ensure timely, compliant delivery to major international customers.
- Processed roughly 60% of all customer orders through the M2M enterprise platform, ensuring accurate and efficient entry for custom industrial bandsaw blade production.
Education
Associate of Applied Science - Computer Information Systems
Elgin Community College
Elgin, ILSkills
- Quality assurance
- Regulatory compliance
- Data analysis
- Cross-functional collaboration
- Technical documentation
- Customer relationship management
- Attention to detail
- Internal audits
- Customer service
- Problem-solving skills
- Bilingual proficiency (English and Spanish)
Timeline
Quality Assurance Specialist
Aetna, a CVS Health
2022.10 - Current
Bilingual Customer Service Representative
Simmons Knife and Saw
2021.01 - 2022.10
Associate of Applied Science - Computer Information Systems
Elgin Community College