Imelda Pacheco
Compton,United States
Summary
Motivated Teacher dedicated to children's educational needs and development. Well-versed in presenting comprehensive lesson plans and assessing and recording student progress. Focused and diligent professional with in-depth knowledge of teaching best practices and strong moral values. Dedicated and responsive teacher with proven skills in classroom management, behavior modification and individualized support. Comfortable working with students of different skill levels to promote learning and boost educational success. Serves as role model by using growth mindset to develop young minds and inspire love of learning.
Overview
14
14
years of professional experience
Work History
Teacher
LAUSD
Los Angeles, CA
07.2023 - Current
- Identified and documented learning achievements by reporting outcomes, performance information and program adjustments used to boost comprehension.
- Maintained a safe and orderly learning environment for all students.
- Held conferences with parents to address questions, discuss academic progress and encourage learning goals.
- Engaged students and boosted understanding of material using focused instructional strategies and hands-on activities.
- Planned and implemented lessons using various teaching strategies to meet diverse student needs.
- Differentiated instruction according to student skill level.
- Supervised students throughout day, both in classroom and outside during breaks.
- Led students through safety procedures for active shooter and fire drills.
- Utilized technology-based learning tools to enhance classroom instruction.
- Created lesson plans and chose supporting materials to promote positive learning experiences.
- Built and strengthened positive relationships with students, parents and teaching staff.
- Tested students' comprehension of subject matter through quizzes, tests and projects.
- Provided individualized instruction to meet the needs of all students.
- Managed student behavior in classroom by establishing and enforcing rules and procedures.
In Home Service Provider
IHSS In Home Support Services
11.2021 - Current
- Verified client adherence to service contracts via close monitoring.
- Worked with clients to maximize individual success.
- Assisted clients in finding various opportunities for success.
- Helped clients with in home services, ensuring high levels of satisfaction and loyalty.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Created and managed project plans, timelines and budgets.
After School Teacher
STAR EDUCATION
10.2021 - 07.2023
- Observed and monitored children's play activities to promote healthy, safe environment.
- Tutored and assisted children in small groups of individuals to help master assignments and reinforce learning concepts.
- Communicated with parents and staff to discuss educational policies and activities and students' learning and behavioral problems.
- Performed general housekeeping duties by washing tables and chairs, putting away chairs and properly placing toys in cubbies.
- Organized and supervised games and recreational activities to promote physical, mental and social development in children.
- Monitored student attendance by collecting attendance rosters and overseeing attendance database.
- Prepared food and served meals and refreshments to 30+ children.
- Prepared after-school enrichment activities for children to encourage student participation.
- Organized and stored toys and classroom materials to maintain order in activity areas.
- Redirected inappropriate student behavior and implemented program discipline system to guide proper student behavior.
- Provided individual and group teaching to 30+ students to motivate and instill enthusiasm for learning.
- Helped students explore concepts with engaging, learning-focused activities.
- Created and developed lesson plans to meet students' academic needs.
- Worked with staff members and teachers to design comprehensive and individualized plans to optimize student education.
- Modified lessons and curriculum to accommodate diverse learners by using strategies such as peer-assisted learning and group work.
- Increased educational expertise and knowledge by participating in instructor-oriented workshops.
- Developed and implemented classroom routines to address varying student needs.
- Shifted between formal and informal methods of teaching to keep students engaged.
- Designed detailed learning plans for struggling students based on test, homework and assignment records.
- Boosted cultural awareness by incorporating children's literature from world cultures.
- Improved students' analytical skills by introducing state-of-the-art computer program technologies.
Customer Service Representative
PLS Check Cashing
01.2016 - 11.2021
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Processed customer service orders promptly to increase customer satisfaction.
- Increased efficiency and team productivity by promoting operational best practices.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Investigated and resolved accounting, service and delivery concerns.
- Trained staff on operating procedures and company services.
- Cross-trained and provided backup support for organizational leadership.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
Customer Service Representative
Payless ShoeSource Inc.
08.2009 - 04.2017
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Investigated and resolved accounting, service and delivery concerns.
- Trained staff on operating procedures and company services.
- Cross-trained and provided backup support for organizational leadership.
Education
Bachelor of Science - Child Development
California State University - Dominguez Hills
Carson, CA12.2022
Associate of Arts - General Studies
El Camino College
Torrance, CA06.2021
Associate of Arts - Spanish
El Camino College
Torrance, CA06.2019
High School Diploma -
Dominguez High School
Compton, CA06.2010
Teacher Credentials Program
CSUDH
Carson, CASkills
- Parent and Student Communication
- Technology Integration
- Group Learning Mechanics
- Assess Students
- Group and Individual Instruction
- Blackboard Software
- Instructional Methods
- Family Involvement
- Student-Centered Learning
- Behavioral Skills Development
- Creative Lesson Plan Development
- Learning Modalities
- Positive Atmosphere Promotion
- Faculty Collaboration
- Critical Thinking
- Child Development
- Motivating Students
- Academic Material Selection
- Excellent Reading Comprehension
- Parent Relations
- Organizational Development Knowledge
- Differentiated Instruction
- Innovative Lesson Planning
- Community Involvement
- Classroom Management
- Audio-Visual Aids
- Standardized Testing Techniques
- Instructional Best Practices
- Develop Courses
- Plan Lessons
- Class Cape Knowledge
- Curriculum Implementation
- Student Engagement
- Classroom Instruction
- Small Group Instruction
- Group Instruction
- Lesson Planning
- Test Grading
Timeline
Teacher
LAUSD
07.2023 - Current
In Home Service Provider
IHSS In Home Support Services
11.2021 - Current
After School Teacher
STAR EDUCATION
10.2021 - 07.2023
Customer Service Representative
PLS Check Cashing
01.2016 - 11.2021
Customer Service Representative
Payless ShoeSource Inc.
08.2009 - 04.2017
Bachelor of Science - Child Development
California State University - Dominguez Hills
Associate of Arts - General Studies
El Camino College
Associate of Arts - Spanish
El Camino College
High School Diploma -
Dominguez High School
Teacher Credentials Program
CSUDH
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