Jose Soria
San Antonio,TX
Summary
Performance-oriented Bi-lingual Sales Leader offering an exceptional record of achievement over a 13-year career. Tenacious manager with a strategic and analytical approach to solving problems, bringing in customers, and accomplishing profit targets.
Overview
13
13
years of professional experience
Work History
Internet Sales Manager
Blue Bonnet Jeep
06.2011 - Current
- Online Lead Management: Responding promptly to inquiries received through the dealership's website, email, or other online channels. This involves both initial responses to inquiries and ongoing follow-up to nurture leads.
- Customer Engagement: Engaging with customers via phone, email, or chat to understand their needs, answer questions about vehicles, provide information on pricing and promotions, and schedule appointments for test drives or showroom visits.
- Product Knowledge: Maintaining a thorough understanding of the vehicles in the dealership's inventory, including features, specifications, pricing, and available options. This knowledge allows you to effectively match customers with vehicles that meet their needs and preferences.
- Sales Process Management: Guiding customers through the sales process from initial contact to vehicle purchase. This includes facilitating test drives, presenting pricing and financing options, negotiating terms, and closing sales.
- Customer Relationship Management (CRM): Using CRM software to track and manage customer interactions, keep detailed records of communications and preferences, and schedule follow-up activities. This helps ensure that no leads fall through the cracks and that each customer receives personalized attention.
- Online Marketing and Advertising: Collaborating with the dealership's marketing team to develop and implement online marketing strategies aimed at attracting potential customers and driving traffic to the dealership's website.
- Performance Reporting: Monitoring and analyzing sales data and metrics to track performance, identify trends, and assess the effectiveness of marketing and sales strategies. This information can be used to make data-driven decisions and optimize sales processes.
- Customer Satisfaction: Ensuring a positive customer experience throughout the sales process by providing excellent service, addressing any concerns or issues promptly, and following up with customers after the sale to ensure satisfaction and encourage repeat business and referrals.
- Training and Development: Staying updated on industry trends, best practices, and new technologies related to online sales and customer engagement. Additionally, providing training and guidance to other sales team members on effective online sales techniques and strategies.
- Compliance: Ensuring compliance with relevant laws, regulations, and dealership policies related to sales and customer interactions, including consumer protection laws and privacy regulations. This helps maintain trust and credibility with customers while minimizing the risk of legal issues.
Education
No Degree - Political Science
St. Mary's University
San Antonio, TXSkills
Inventory Management
Solution selling
Test drives
Account Management
Credit History Analysis
Brand-building strategies
Relationship Building
Time Management
Customer Complaint Resolution
Data Analytics
Interdepartmental Collaboration
Brand Development
Customer Portfolio Management
Price Negotiation
Customer Relationship Management
Accomplishments
9 Time Sales Man of the Year
Timeline
Internet Sales Manager
Blue Bonnet Jeep
06.2011 - Current
No Degree - Political Science
St. Mary's University
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