Imelda Rodriguez
Watsonville,CA
Summary
Dynamic bilingual customer service supervisor at Whole Foods Market Inc, adept at team leadership and conflict resolution. Proven track record in optimizing scheduling and enhancing client relationships, leading to improved service delivery. Skilled in employee training and development, fostering a high-performance culture while effectively managing diverse teams. Adaptable professional with a quick learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge, and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.
Overview
7
7
years of professional experience
Work History
Bilingual Customer Service Supervisor
Whole Foods Market Inc
Redmond, WA
06.2023 - 03.2025
- Delegated work to staff, setting priorities and goals.
- Managed team of customer service representatives to ensure high-quality support.
- Prepared work schedules based on staff availability and forecasted demands to optimize personnel coverage.
- Answered phone calls and responded to questions and concerns.
- Coordinated with other supervisors, combining group efforts to achieve goals.
- Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
- Assisted customers with product inquiries and resolving complaints promptly and professionally.
- Organized shift assignments to meet expected coverage demands by factoring in typical loads and upcoming changes.
- Collaborated closely with upper management on projects involving new initiatives or improvements within the department.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Medical Receptionist
MAKSPORTSMD
Bothell, WA
02.2023 - 07.2024
- Greeted patients, determined purpose of visit and directed to appropriate staff.
- Assisted with filing of medical records and documents, maintaining accurate electronic files.
- Checked patients in and out for appointments and collected co-payments.
- Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
- Performed data entry tasks related to billing and collections procedures.
- Ordered and maintained supply inventory for medical office.
- Photocopied insurance cards, documented details and verified patient coverage for upcoming procedures or appointments.
- Conducted patient intake interviews to collect medical information and insurance details.
- Performed bookkeeping duties, preparing and sending financial statements or bills.
- Answered telephones and directed calls to appropriate medical or adminstrative staff.
Funeral Arranger
AVE MARIA MEMORIAL CHAPEL
Watsonville, CA
02.2021 - 01.2023
- Addressed all client questions and requests for information relating to funeral services and pricing.
- Prepared death certificates and drafted obituaries.
- Communicated with funeral attendees to provide information and facilitate organized services.
- Oversaw filing of legal documents.
- Scheduled funeral services, coordinated burials and arranged cremations.
- Obtained information to complete death certificates or burial permits.
- Arranged for clergy members to perform funeral services.
- Consulted with families of deceased to make funeral arrangements.
- Drafted obituaries to be published in newspapers as requested by families.
- Handled financial transactions including collecting payments for services rendered.
Account Management
WEST MARINE HEADQUARTERS
Watsonville, CA
05.2018 - 01.2021
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Performed system administration tasks such as user account management, disk space allocation, patching.
- Prepared monthly reports outlining performance metrics related to customer account management activities.
- Updated and maintained databases with current information.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Assisted with customer requests and answered questions to improve satisfaction.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Developed strategies for improving processes related to order fulfillment or account management.
Education
High School Diploma -
APTOS HIGH SCHOOL
Aptos, CA01-2016
Skills
- Bilingual communication
- Customer service
- Team leadership
- Employee training
- Scheduling optimization
- Conflict resolution
- Client relationship management
References
References available upon request.
Timeline
Bilingual Customer Service Supervisor
Whole Foods Market Inc
06.2023 - 03.2025
Medical Receptionist
MAKSPORTSMD
02.2023 - 07.2024
Funeral Arranger
AVE MARIA MEMORIAL CHAPEL
02.2021 - 01.2023
Account Management
WEST MARINE HEADQUARTERS
05.2018 - 01.2021
High School Diploma -
APTOS HIGH SCHOOL
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