Imelda Torres Tafolla
Customer Service Representative
Phoenix,AZ
Summary
Customer Service representative with 10+ years of experience in this field. Whether it be retail, fast food, call centers, and hotel receptionist/ manager I am a fast learner and motivated person. I have comprehensive knowledge of computers and how to work alone and still putting out work efficiently. I can adapt to any setting I am placed at and will excel at everything I do.
Overview
7
7
years of professional experience
Work History
Receptionist
Comfort Inn Hotel
Phoenix, AZ
10.2023 - Current
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
- Resolved any customer complaints or issues in a timely fashion following established protocols.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Greeted customers warmly and made them feel welcome.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
Receptionist /Assistant Manager
Budget Inn & Suites
Phoenix, AZ
01.2020 - 10.2023
- Reviewed completed work to verify consistency, quality, and conformance.
- Maintained important files, running reports and delivering updates on occupancy and revenue.
- Managed tasks and responsibilities for front office employees when the team was understaffed.
CSR Ecommerce
Albertsons
Phoenix, AZ
10.2017 - 01.2020
- Verified customers identity before allowing access to their Ecommerce account.
- Received and answered about 50 calls a day answering any questions customer might have involving there grocery order
- Assisted customers by walking them thru step by step instructions over the phone on how to use the website and place order.
- Assisted by assessing the customers problem and issuing refunds when needed.
Education
High School Diploma -
Carl Hayden High School
Phoenix AZ05-2014
Skills
- Customer and client relations
- Data inputting
- Telephone skills
- PC proficient
- Multi-line telephone operation
- Reception desk management
- Call redirection
- Positive and professional
- Office equipment operations
- Tech-Savvy
Languages
English
Professional
spanish
Native/ Bilingual
Timeline
Receptionist
Comfort Inn Hotel
10.2023 - Current
Receptionist /Assistant Manager
Budget Inn & Suites
01.2020 - 10.2023
CSR Ecommerce
Albertsons
10.2017 - 01.2020
High School Diploma -
Carl Hayden High School
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