Imer Zamora
Rhome,TX
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
12
12
years of professional experience
1
1
Language
Work History
Station Coordinator
Air Transport International
03.2024 - Current
- Coordinate shipping and receiving of aircraft parts, ensuring timely delivery and adherence to safety regulations like Dangerous Goods.
- Researched issues to obtain appropriate answers to the best of my abilities for Inventory Control and upper management filling out LIF.
- Maintain clean and organized store by filing paperwork, placing parts in their correct locations, sweeping and mopping working area.
- Trained and mentored new associates
Receptionist
Moritz Chevrolet
01.2015 - 03.2022
- Assisted in the planning of office events and meetings, ensuring smooth execution and positive outcomes.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Corresponded with clients through email, telephone, or postal mail.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Confirmed appointments, communicated with clients, and updated client records.
- Organized, maintained and updated information in computer databases.
- Tracked important information in spreadsheets and ran reports for sales and service
- Gathered information from other dealerships to help assist in dealertrades.
Receptionist
Honda Of Fort Worth
01.2016 - 02.2022
- Operated multi-line telephone system to answer and direct high volume of calls.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction .
- Restocked supplies and submitted purchase orders to maintain stock levels needed.
- Corresponded with clients through email, telephone, or postal mail.
- Sorted, received, and distributed mail correspondence between departments and personnel.
- Facilitated clear communication between associates and customers by distributing memos and announcements in a timely manner.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
Bank Teller
First National Bank, FNB
01.2014 - 01.2015
- Assisted customers with compromised debit cards and issued new credentials.
- Educated customers on banking products, enabling them to make informed decisions about their finances.
- Supported branch management in achieving operational excellence through adherence to regulatory guidelines and internal procedures.
- Processed applications for new accounts.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Audited fellow teller currency to contribute to dual-control procedures.
Pharmacy Technician
Walmart
01.2012 - 01.2013
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Ensured patient safety by strictly following drug storage guidelines, including proper temperature and light exposure control.
- Entered and processed patients' prescriptions into internal system.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Collected co-payments or full payments from customers.
- Counted and labeled prescriptions with correct item and quantity.
- Expedited insurance claim resolutions by liaising with healthcare providers and insurance companies on patients'' behalf.
- Managed opening and closing duties for pharmacy.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Streamlined prescription processing with accurate data entry and verification of patient information.
Education
High School Diploma -
Winfree Charter School
North Richland Hills, TX 05.2001 -
Skills
Policy Enforcement
Reliability
Multitasking
Customer Service Management
Adaptability
Additional Information
Working on Airline Dispatcher Certification
Phlebotomy experience
Timeline
Station Coordinator
Air Transport International
03.2024 - Current
Receptionist
Honda Of Fort Worth
01.2016 - 02.2022
Receptionist
Moritz Chevrolet
01.2015 - 03.2022
Bank Teller
First National Bank, FNB
01.2014 - 01.2015
Pharmacy Technician
Walmart
01.2012 - 01.2013
High School Diploma -
Winfree Charter School
05.2001 -