Accomplished Mother-Baby Registered Nurse with a proven track record at the University of Texas Medical Branch-Galveston, enhancing patient satisfaction and safety through expert postpartum and newborn care. Skilled in neonatal resuscitation and breastfeeding support, coupled with exceptional critical thinking and cultural competence, significantly improving family wellness outcomes.
Overview
2
2
years of professional experience
2
2
years of post-secondary education
2
2
Certifications
1
1
Language
Work History
Mother-Baby Registered Nurse
University of Texas Medical Branch- Galveston
Galveston, Texas
01.2023 - Current
Improved patient satisfaction by providing compassionate and individualized care to mothers and newborns.
Conducted comprehensive assessments to identify potential complications in both mother and baby during postpartum process.
Enhanced patient safety through meticulous monitoring of vital signs, medications, and overall wellness.
Demonstrated cultural competence by addressing diverse patient needs with sensitivity and respect, fostering welcoming environments for all families.
Educated new parents on proper infant care techniques, including breastfeeding, bathing, and swaddling.
Facilitated effective communication between family members, physicians, and nursing staff to ensure optimal patient outcomes.
Utilized strong critical thinking skills to quickly identify and respond to emergency situations, prioritizing patient safety and wellbeing.
Assisted lactation consultants in addressing breastfeeding challenges faced by new mothers, offering guidance on latch techniques and positioning.
Patient Care Technician 2
University of Texas Medical Branch- Galveston
Galveston, Texas
08.2022 - 01.2023
Assisted in transferring patients, beds and patient care equipment to other rooms adhering to necessary safety precautions.
Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
Contributed to positive patient experience by keeping rooms clean, organized, and well-stocked with supplies.
Maintained clean and safe environment to promote patient safety and comfort.
Child Caregiver
Stephanie Martin
Texas City, Texas
05.2018 - 03.2022
Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.
Created safe environments through routine inspections of play areas, toys, and equipment for potential hazards.
Improved communication skills by engaging children in age-appropriate conversations and active listening.
Ensured child safety through diligent supervision and adherence to established protocols.
Customer Service Representative
All American Pool Supply
Texas City, Texas
06.2020 - 06.2021
Handled customer inquiries and suggestions courteously and professionally.
Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Correctional Clinical Associate at University of Texas Medical Branch- GalvestonCorrectional Clinical Associate at University of Texas Medical Branch- Galveston