IMESHA DENAGAMA VITHARANAGE
Business Analyst
South Brisbane,QLD
Summary
Solutions-oriented process analyst with a Masters in Business Process Management and Bachelors in Computer Science Engineering with proven practical leadership, organizational and excellent communication skills, and the ability to deliver meticulous attention to detail as an entry-level business system analyst. Seeking an opportunity to be part of an organization where the work culture is challenging and the environment is competitive, that makes optimum utilization of potential and allows improving skills.
Overview
5
5
years of professional experience
8
8
years of post-secondary education
3
3
Languages
Work History
Sessional Academic
Queensland University of Technology
Brisbane, QLD
07.2019 - Current
- Tutor for IFN652 - Enterprise Business Process Management
- Supervises 11 Master’s degree projects for IFN701/ IFN702 units
- Acts as the project management coordinator (PMO) for 24 Master’s degree students for IFN701/ IFN702
Research Assistant
Queensland University of Technology
Brisbane, QLD
10.2018 - 07.2019
- Literature extraction and synthesis of specific fields of work
- Literature synthesis and summary write-ups
- Profiling the literature
- Data entry and data collection
- Building EndNote libraries
- Qualitative data coding using NVivo
- Editorial work (document formatting for set Style guides)
External Research Consultant
Leonardo Consulting
Spring Hill, QLD
06.2019 - 06.2019
- Conducted literature review projects for the principal consultant, Roger Tregear
Team Member
Business Performance and Improvement (BPI) Team, Brisbane City Counci
Brisbane, QLD
03.2019 - 06.2019
- Model and map ongoing processes in the City Council using Visio
- Review and edit process maps
- Effective communication with process owners and stakeholder
- Prepare Standard Operation Procedure (SOP) documents for process tasks
- Record management using SAP RM software
- Data acquisition and reporting through DART software
- Collaborate, organize and efficiency management of process maps via Bluebeam Revu software.
Business Analyst
Ustocktrade (PVT) Ltd.
Nugegoda, Sri Lanka
07.2016 - 06.2017
- Requirements gathering from Ustocktrade Securities for system development
- Creating, reviewing and updating specifications and documenting
- System testing across multiple platforms including Web, iOS and Android
- Filing and reviewing of Change Requests and Bug Fixes for system updates
- Compiled Change Request (CR) documents and obtained client sign-off
- Research and design for new system features and functionality
- Validated and assessed severity of issues via JIRA issue tracking product
- Assigned issue resolution to corresponding SW Engineering personnel
- Helped the Project Management team to prioritize issue resolution based on issue criticality and feature release dates
- Answer, escalate, prioritize and redirect enquiries, follow up action regarding enquiries and see through to resolution
- Effective face- to-face, phone and online service (Skype/ Zendesk) communication with all stakeholders involved.
Project Management Intern
N-able (PVT) Ltd.
Colombo, Sri Lanka
05.2015 - 07.2015
- Preparing Process Maps for visibility, commit, initiation, realization, closure and support
- Creating the Service Delivery framework using Microsoft Visio
- Preparing and updating resource plans using Microsoft Project
- Following up project tasks and actions
Education
Ph.D. - Information Systems, Process Management/ Robotic Process Automation
Queensland University of Technology
Brisbane 02.2020 - Current
M.D. - Business Process Management
Queensland University of Technology
Brisbane 07.2017 - 07.2019
J.D. - Computer Science & Engineering
National Institute of Technology
Silchar, India 08.2012 - 05.2016
Skills
Researching skills
Business analysis
Requirement gathering
Communication and interpersonal skills
Negotiation skills
Process management skills
Time management and organisational skills
Problem-solving skills
Accomplishments
- 1
- Implementing a new Access control model called Session Based Access Control Model (SesBAC) for Cloud Computing
- 2
- Implementing a new Access control model for cloud computing called Encryption Bases
- Ccess Control Model using DES Encryption
- 3
- Literature Review Project: Role of Business Process Management in the Higher Education
- Ndustry 4
- Case study- Benefits realization of Robotic Process Automation (RPA)
- 5
- Case study- Benefits realization of process improvement (PI) initiatives
- 6
- Literature Review Projects: Benefit realisation in BPM, Benefit realisation in IS/IT
- Denagama Vitharanage, Imesha, Toman, Denise, Bandara, Wasana, & Syed, Rehan (2019) Process improvement benefits realization: Insights from an Australian university
- In 17th International Conference on Business Process
- Anagement Conference (BPM 2019), 1-6 September 2019, Vienna.
Timeline
Ph.D. - Information Systems, Process Management/ Robotic Process Automation
Queensland University of Technology
02.2020 - Current
Sessional Academic
Queensland University of Technology
07.2019 - Current
External Research Consultant
Leonardo Consulting
06.2019 - 06.2019
Team Member
Business Performance and Improvement (BPI) Team, Brisbane City Counci
03.2019 - 06.2019
Research Assistant
Queensland University of Technology
10.2018 - 07.2019
M.D. - Business Process Management
Queensland University of Technology
07.2017 - 07.2019
Business Analyst
Ustocktrade (PVT) Ltd.
07.2016 - 06.2017
Project Management Intern
N-able (PVT) Ltd.
05.2015 - 07.2015
J.D. - Computer Science & Engineering
National Institute of Technology
08.2012 - 05.2016