Imigin Mitchell
Customer Service Representative
Houston,TX
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty.
Overview
4
4
years of professional experience
Work History
Customer Service Representative - Remote
Maximus Federal Services
Houston, TX
09.2023 - Current
- Responded to applicants requests for account setup, account updates, and account information.
- Answered applicants telephone calls promptly to avoid on-hold wait times.
- Provide top-notch primary customer support to each and every applicants.
- Offer advice and assistance to applicant, paying attention to special needs or wants.
- Maintain applicant satisfaction with forward-thinking strategies focused on addressing their needs and resolving concerns.
- Participate in team meetings and training sessions to stay informed about product updates and changes.
- Actively listen to applicants, handled concerns quickly and escalated major issues to supervisor.
- Updated account information to maintain applicant records.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Address applicants needs and concerns with empathy, consideration and understanding.
Customer Service Representative - Remote
Decker Brands
Houston, TX
11.2022 - 03.2023
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Answered constant flow of customer calls with minimal wait times.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Managed over 50 customer call per day
- Provided excellent customer service and built rapport with customers through telephone and chat communications.
- Processed customer service orders promptly to increase customer satisfaction.
- Helped customers with website navigation, placing orders, and any other general questions or concerns.
- Handled customer inquiries and suggestions courteously and professionally.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
Customer Service Agent
Solar Power Systems
Nassau, The Bahamas
07.2019 - 09.2022
- Entered customer interaction details in sales system to track requests, document problems, and record solutions offered.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Communicated with customers regarding account services, statements, and balances.
- Evaluated customer information to explore issues, develop potential solutions, and maintain high-quality service.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
- Responded to customer calls and emails to answer questions about products and services.
- Increased sale by over 10%
- Facilitated communications through management of inbound and outbound customer calls.
- Adapted to new applications and maintained knowledge of current technologies.
- Updated account information to maintain customer records.
- Processed customer service orders promptly to increase customer satisfaction.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
Education
High School Diploma -
Mangrove Cay High School
The Bahamas 06.2019 - 06.2019
Skills
Creative problem solving
Professional telephone demeanor
Professional demeanor
Customer/Client relations
Verbal and written communication
Organization skills
Telephone skills
Time management
Attention to Detail
Critical Thinking
Flexible and Adaptable
LiveChat
Customer support
Problem-solving skills
Calm disposition
Inbound phone calls
Timeline
Customer Service Representative - Remote
Maximus Federal Services
09.2023 - Current
Customer Service Representative - Remote
Decker Brands
11.2022 - 03.2023
Customer Service Agent
Solar Power Systems
07.2019 - 09.2022
High School Diploma -
Mangrove Cay High School
06.2019 - 06.2019