Imma Mavangira

Work History

Office Manager

Kompletely Kustom Marine

Savage, MD

05.2023 - Current

Developed and implemented office policies and procedures.
Assisted with the preparation of budgets, forecasts and financial statements.
Supervised staff members, organized schedules and delegated tasks.
Coordinated meetings, conferences, travel arrangements and department activities.
Maintained filing system for records, correspondence and other documents.
Ordered supplies and equipment to maintain adequate inventory levels.
Provided administrative support to management team including preparing reports and presentations.
Answered phone calls, responded to emails, routed mail and coordinated courier services.
Processed payroll accurately ensuring all employees were paid on time.
Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
Coded and entered daily invoices with in-house accounting software.
Trained and mentored administrative staff members in company policies, daily task execution and industry best practices.

Front Desk Shift Supervisor

William F. Bolger Center | A Conference Hotel

Potomac, MD

11.2020 - 08.2022

Responsible for managing the daily operations of the front office, including greeting guests, answering phone calls and emails.
Provided leadership to ensure that all Front Office team members are delivering excellent customer service.
Ensured compliance with hotel policies and procedures as well as local, state and federal regulations.
Coordinated with other departments to ensure smooth running of the entire hotel operation.
Monitored front desk operations on a regular basis to identify areas for improvement or corrective action.
Developed and implemented strategies to maximize guest satisfaction and optimize operational efficiency.
Resolved customer complaints promptly and efficiently while maintaining a professional demeanor at all times.
Ensured proper maintenance of check-in and check-out log books, reservation logs and other related documents.
Analyzed daily reports such as occupancy rate report, revenue report, prepared by subordinates.
Supervised the preparation of guest bills and invoices ensuring accuracy before issuing them to guests.
Performed administrative tasks such as filing paperwork, preparing reports or updating databases when needed.
Provided support during events held at the hotel premises such as conferences or exhibitions hosted by clients.

Personal Assistant

Young Mothers Inc

Alexandria, VA

06.2015 - 09.2020

Performed calendar management and scheduling of appointments for the executive.
Organized travel arrangements, including flights, transportation, and accommodation.
Answered incoming calls and emails promptly while managing the executive's schedule accordingly.
Proofread documents for accuracy prior to submission to the executive team.
Maintained confidential files related to personnel records or other sensitive information.
Created expense reports using accounting software applications such as QuickBooks or Sage 50 Accounting Software.
Developed processes for efficient workflow within the departmental structure.
Monitored deadlines for tasks assigned to staff members on behalf of the executive team.
Arranged conference calls with remote employees or clients located outside of local area.
Provided logistical support during video conferences or webinars conducted by senior leadership.
Ran errands to help with daily tasks, enabling employer to focus on more pressing duties.

Store Manager

BCBG Max Azria Group

Washington, DC

01.2013 - 12.2015

Developed and implemented operational strategies to increase customer satisfaction levels.
Monitored and reported on damaged goods, initiating corrective action and eliminating waste.
Studied sales figures to determine quantity of products and brands needed to supply store.
Taught employees how to optimize space for special events such as discount sales.
Created successful plans to maximize profits and reduce loss.
Set sales targets and implemented action plans for achieving set objectives.
Managed daily production and verified proper packaging and correct, timely deliveries.
Reviewed schedules to keep stores under leadership properly staffed.
Compiled information on damaged inventory and reported it to appropriate senior leaders for quick remediation.
Assisted human resources through prescreening and interviewing of potential employees.
Scheduled and coordinated team members so that all shifts were adequately staffed and to meet daily retail targets.

Store Operations Manager

Armani Exchange

Alexandria, VA

01.2010 - 01.2013

Assessed operational efficiency of the store's departments.
Identified opportunities for cost savings through waste reduction initiatives.
Updated POS system with new products and promotional offers.
Planned special promotions or discounts based on market trends.
Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
Managed inventory tracking and physical inventory counts to minimize loss.
Completed thorough opening, closing and shift change functions to maintain operational standards each day.
Monitored employee performance and identified performance gaps for corrective action.
Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
Evaluated store performance and incorporated feedback to implement improvement plans.
Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
Answered product questions with up-to-date knowledge of sales and promotions.
Preserved product quality by maintaining stockrooms and disposing of damaged items.

Store Manager

Diane's Beachwear

Huntington Beach, CA

2015 - 2020

Managed daily operations of the store, including opening and closing procedures.
Supervised staff to ensure customer satisfaction and proper performance of duties.
Developed strategies for increasing sales and improving customer service.
Hired, trained, mentored, and evaluated staff members on a regular basis.
Conducted inventory management activities such as receiving shipments and maintaining stock levels.
Resolved customer complaints in an efficient manner while ensuring customer satisfaction.
Maintained cleanliness standards throughout the store by delegating tasks to staff members.
Reviewed sales figures regularly to determine staffing needs during peak times.
Oversaw all aspects of merchandising within the store including product placement and display design.
Ensured compliance with safety regulations in accordance with company policy.
Monitored inventory, cash and payroll processes to keep location running smoothly.
Completed thorough opening, closing and shift change functions to maintain operational standards each day.

Summary

Overview

Work History

Office Manager

Front Desk Shift Supervisor

Personal Assistant

Store Manager

Store Operations Manager

Store Manager

Education

Bachelor of Arts - Fashion Marketing

Skills

Certification

Work Availability

Timeline

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