Imma Nyahalay Sandy
Vienna,Austria
Summary
Professional and prepared hospitality professional with demonstrated experience in guest services and conference management. Strong focus on team collaboration and achieving results, adaptable to changing needs. Skilled in ensuring cleanliness, organizing spaces, and providing exceptional customer service. Reliable, attentive, and committed to enhancing guest experiences. Proven ability to coordinate conference setups, manage schedules, and maintain high standards of presentation. Adept at handling technical equipment and ensuring a seamless experience for all attendees.
Overview
23
23
years of professional experience
Work History
Conference Room Assistant
Impact Catering solutions
01.2022 - Current
- Room Setup and Maintenance: Ensured conference rooms were clean, organized, and equipped with necessary supplies and equipment, maintaining a 95% satisfaction rate from attendees.
Technical Support: Set up and troubleshooted audio-visual equipment, ensuring all technical aspects of the conference ran smoothly, resulting in a 30% reduction in technical issues reported.
Scheduling and Coordination: Managed room bookings and coordinated with different departments to avoid scheduling conflicts, achieving a 100% on-time setup and teardown of events.
Guest Services: Provided exceptional service to guests, addressing their needs and ensuring a positive experience, which contributed to a 20% increase in positive feedback.
Inventory Management: Kept track of supplies and equipment, ensuring everything was in working order and available when needed, reducing supply shortages by 25%.
Communication: Liaised with event organizers, speakers, and attendees to ensure all requirements were met and any issues were promptly addressed, leading to a 15% improvement in overall event satisfaction.
Emergency Handling: Prepared to handle any emergencies or unexpected issues that arose during events, successfully managing 100% of incidents without disruption to the event.
Vaccination Center
Austrian Centre Vienna
01.2021 - 01.2022
- Helping individuals navigate the vaccination process, providing clear instructions, and answering any questions they may have.
- Assisting with the registration process, ensuring all necessary information is collected accurately and efficiently.
- Ensuring vaccination areas are clean, organized, and equipped with necessary supplies and equipment.
- Setting up and troubleshooting any technical equipment needed for the vaccination process, such as computers and registration systems.
- Managing appointment schedules, coordinating with healthcare professionals to avoid scheduling conflicts, and ensuring timely setup and teardown of vaccination stations.
- Providing exceptional service to individuals receiving vaccinations, addressing their needs, and ensuring a positive experience.
- Keeping track of supplies and equipment, ensuring everything is in working order and available when needed.
- Liaising with healthcare professionals, patients, and other staff to ensure all requirements are met and any issues are promptly addressed.
Programme Co-Ordinator
Lanyi foundation
01.2018 - 01.2021
- Project writing
- Teaching and training of staff
- Adult literacy skills
- Established strategic partnerships with external organizations, expanding program reach and impact.
- Managed budgets and resources for successful execution of multiple programs simultaneously.
- Created comprehensive reports on program progress, presenting findings to stakeholders and adjusting strategies as needed.
Consultant
Lanyi Foundation
01.2015 - 12.2018
- Evaluated client needs and expectations, establishing clear goals for each consulting engagement.
- Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
- Collaborated with cross-functional teams to successfully deliver comprehensive solutions for clients.
- Managed client relationships through regular check-ins and updates on project progress.
Part-time Tutor
Grass Field Preparatory School
01.2004 - 01.2010
- Teaching and counseling
- Non-Governmental Organization
- Collaborated with students to complete homework assignments, identify lagging skills, and correct weaknesses.
- Motivated students towards learning and studying to build self-confidence and reduce fear of failure.
- Increased student comprehension by utilizing personalized teaching methods and adapting to individual learning styles.
- Supported students with helpful study habits and exam strategies.
Event Organizer
Yugo Construction and Adult Education Center
01.2002 - 01.2004
- Event organization
- Obtaining documents and taking statements from victims and perpetrators/accused persons
- Promotion of healing and reconciliation
- Information management of Commission’s documents
- Production of reports and ensuring preservation of its records
- Motivated students towards learning and studying to build self-confidence and reduce fear of failure.
- Collaborated with students to complete homework assignments, identify lagging skills, and correct weaknesses.
- Supported students with helpful study habits and exam strategies.
Education
Masters of Arts - Social And Cultural Anthropology
Vienna University
Vienna, VA01.2019
Bachelor Arts - Political Science; History
Fourah Bay College
Sierra Leone01.2008
Diploma in Adult Education and Extramural studies - Adult Education; Human Development; Project Management
Fourah Bay College
Sierra Leone01.2006
Certificate in Adult Education And Extramural Studies - Adult Education; Human Development; Project Management
Fourah Bay College
Sierra Leone01.2005
Skills
Core Competencies:
Programme Development
Team Building
Project Management
Negotiation Abilities
Technical Skills:
Proficient in Microsoft Office
Internet Navigation
Technical Support
Inventory Management
Communication and Interpersonal Skills:
Excellent Communication Skills
Strong Interpersonal Skills
Multicultural Awareness
Conflict Resolution
Professional Attributes:
Time Management Expertise
Customer Service Focus
Efficient Work Ethic
Team Player Attitude
Accomplishments
- I have Provided exceptional service with a smile to all guests and received the highest number of five-star reviews in the entire department.
- I have provided exceptional service with a smile to all guests, receiving the highest number of five-star reviews in the entire department.
- I have coordinated over 100 successful conferences and events, ensuring seamless execution and high attendee satisfaction.
- I have implemented new scheduling and organizational tools that increased event setup efficiency by 30%, reducing preparation time and costs.
- I have developed expertise in handling technical equipment, ensuring all conferences ran smoothly without any technical glitches.
- I have mentored and trained new team members, resulting in a more knowledgeable and capable team, and contributing to overall department success.
Personal Information
- Date of Birth: 10/08/85
- Gender: Female
- Nationality: Sierra Leonean
Skills
Krio, English, C2, German, A2, Krio, C2, Tutor, Peace and conflict resolution, Organisation and facilitation of workshops, Field research, Programme development, Team building, Project management, Negotiation abilities, Personnel management and conflict resolution, Public relations, Microsoft Office (Word, Excel, PowerPoint), Various office applications, Internet navigation, Excellent communication and interpersonal skills, Ability to relate with people from multiethnic and multicultural environments, Ability to deliver excellent results/output with limited resources, Organization of events/workshops, Obtaining documents and taking statements from victims of conflict, as well as from perpetrators and accused persons, Promotion of healing and reconciliation, Information management, Production of reports
Languages
German
Elementary
English
Full Professional
Krio
Native or Bilingual
Interests
- Volunteering for community initiatives to give back to local communities and make a positive impact
- Swimming
- Volunteer Travel
- Youth mentor, providing guidance and support to empower the next generation of leaders
- Watching Movies and TV Shows
Timeline
Conference Room Assistant
Impact Catering solutions
01.2022 - Current
Vaccination Center
Austrian Centre Vienna
01.2021 - 01.2022
Programme Co-Ordinator
Lanyi foundation
01.2018 - 01.2021
Consultant
Lanyi Foundation
01.2015 - 12.2018
Part-time Tutor
Grass Field Preparatory School
01.2004 - 01.2010
Event Organizer
Yugo Construction and Adult Education Center
01.2002 - 01.2004
Masters of Arts - Social And Cultural Anthropology
Vienna University
Bachelor Arts - Political Science; History
Fourah Bay College
Diploma in Adult Education and Extramural studies - Adult Education; Human Development; Project Management
Fourah Bay College
Certificate in Adult Education And Extramural Studies - Adult Education; Human Development; Project Management
Fourah Bay College
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