Immad Ahmad Awan
Summary
Seasoned Corporate Banking Professional with 22 years in Trade Finance and a Master’s in Business Administration. Expertise spans branch, head office, and regional operations, covering Client Management, Product Management, Business Development, and Transaction Services. Proven ability to engage with stakeholders at all levels and foster collaboration across diverse teams.
Overview
1
1
Certification
22
22
years of professional experience
Work History
Director - GTS Transaction Services
HSBC Bank USA N.A.
01.2025 - Current
- Leading Services teams to provide a client-centric service culture that delivers superior post-sales support to mainly CIB clients across the range of GTS Products.
- Managing teams of professionals who handle Standby Letter of Credit, Receivables Finance and Supply Chain processing.
- Interacted with businesses and functions on financial crime issues, providing recommendations and advisory services that streamlined operational flow and enhanced customer experience.
- Ensured procedures and process flows remained current, implementing improvements and new initiatives to strengthen controls, enhance management information, and reduce turnaround time.
- Managed staffing requirements across Services teams, focusing on cost optimization while delivering best-in-class service.
Senior Vice President - GTRF Transaction Services
HSBC Bank USA N.A.
02.2021 - 12.2024
- Leading a Services team to provide a client-centric service culture that delivers superior post-sales support to mainly CMB and GB clients across the range of GTRF.
- Managing transaction processing related to Trade Finance while ensuring customer satisfaction and compliance with internal and external policies and procedures.
- Ensuring Service level Agreement (SLA) communicated to customers for processing of their transaction is consistently met.
- Ensured service level agreements (SLA) for transaction processing were consistently met and communicated to customers.
- Reviewed procedures and process flows, implementing improvements and new initiatives that enhanced controls, management information, and turnaround time.
- Guided other teams (onshore and offshore) on complex transactions and operational issues, mitigating operational errors and losses.
- Interacting with other businesses and functions for any financial crime issues, recommendations or providing advisory services which has smoothened operational flow and improved customer experience.
- Aligned staffing requirements and operating costs with AOP numbers.
- Taking responsibility of staff performance and development to provide them with required tools and resources to grow in their careers.
Client Services Manager
HSBC Bank USA N.A.
09.2017 - 02.2021
- Managing a Services team to provide a client-centric service culture that delivers superior post-sales support to mainly CMB and GB clients across the range of GTRF.
- Guided execution and development of new customer deals and product propositions related to Core Trade, addressing customer queries from operational flow perspective in advance.
- Providing guidance to offshore team on complex transactions and other operational issues which has mitigated operational errors and losses.
- Providing guidance to offshore team on complex transactions and other operational issues which have mitigated operational errors and losses.
- Interacting with other businesses and functions for any financial crime issues, recommendations or providing advisory services which has smoothened operational flow and improved customer experience.
- Ensuring staffing requirement and operating cost are aligned with AOP numbers. It resulted in keeping adequate staffing yet within the budgeted cost and expenditure.
- Taking responsibility of staff performance and development to provide them with required tools and resources to grow in their careers.
- Reviewed procedures and process flows, implementing improvements and new initiatives that enhanced controls, management information, and turnaround time.
Regional Manager Business Risk and Control Management
HSBC Bank Middle East Ltd
08.2014 - 09.2017
- Worked as part of regional BRCM team wherein responsible for implement and deliver under BRCM framework with GTRF in MENA region.
- Developed and applied a BRCM plan for Global Trade and Receivable Finance (GTRF) MENA to enhance risk management.
- Providing guidance to Country Head of Trade to implement different actions in order to be complied with standard policies and procedures.
- Providing guidance to Country Head of Trade to implement different actions in order to comply with standard policies and procedures.
- Managing preparation of reports on control monitoring testing carried out and submitting to senior management in GTRF MENA highlighting the gaps identified in the internal controls / compliance with regulatory and Group policies.
- Oversaw collaboration with regional Trade teams (e.g. Business Development, Product Management, Business Management, Trade Middle Office) and external partners (e.g. Business Lines, Risk Stewards, Audit) for policy implementation and report submissions.
- Reviewed and approved the launch of Silent Payment Undertaking (SPU) product in MENA on behalf of BRCM team.
- Evaluated and authorized the launch of Silent Payment Undertaking (SPU) product in MENA on behalf of BRCM team.
- Oversaw the remediation of issues in countries within the MENA region for senior regional management, including the Head of BRCM and regional Head of Trade.
Client Services Manager
HSBC Bank Middle East Ltd
01.2012 - 08.2014
- Contributed to the business development team and managed servicing for existing customers while increasing wallet share.
- Managed customer portfolio and conducted visits with RMs to increase wallet share and introduce suitable product range.
- Managed Trade Finance deal pipeline at country level and used to represent Pakistan in MENA regional pipeline meetings.
- Served as focal point for local, regional, and global trade-related queries, addressing inquiries related to product, MI, operational risk, client services, and management operations.
- Conducted trainings for customers (including but not limited to product / proposition features and digital channels) and facilitated customers and RMs in structuring Trade Finance transactions.
- Analyzed / prepared MI related to Trade Finance (i.e. AOP, Turnover, Limit Utilization, Income Attrition, Pipeline etc.) to keep a track of business volume and customer satisfaction.
- Served as the focal point for local, regional, and global trade-related queries, including product, MI, operational risk, client services, and management and operations.
- Assisted regional Product team in implementation of new product codes including setting up system parameters by managing the in-country process.
Manager - Concurrent Audit
HSBC Bank Middle East Ltd
03.2010 - 12.2011
- Conducted audit of daily Trade transactions and coordination with different audit teams (i.e. Internal, External, Group and Regulatory).
- Developed desk instruction books (DIBs) and Process Flows for all available Trade products including their risk analysis and proposing risk mitigants to improve the turnaround time and to avoid any bottlenecks at the time of processing.
- Served as focal point for local, regional, and global trade-related queries, addressing issues related to product, MI, operational risk, client services, and management operations.
- Coordinated operational risk management activities and ensured compliance with regulations. (Business Recovery Plan (BRP) and Business Continuity.
In-charge Document Scrutiny Department
HSBC Bank Middle East Ltd
03.2008 - 02.2010
- Managed Trade Finance document scrutiny and regulatory reporting division, ensuring compliance and accuracy in documentation.
- Assisted Manager Trade Operations in implementing controls and improving operational processes.
- Responded to customer queries and structured complex trade transactions to facilitate seamless operations.
- Backup of Guarantees Manager.
Trade Finance Officer - Incharge
Saudi Pak Commercial Bank Limited
Faisalabad
04.2004 - 03.2008
- Supervised trade-related operational activities, including import, export, and guarantees, ensuring seamless execution.
- Met TOI targets, adhered to prescribed TATs, and achieved planned trade volumes and limit utilization levels.
- Customer visits with RMs for tabbing NTBs/NTTs, structuring of trade transactions and increase in wallet share.
- Collaborated with departments such as Treasury, Credit Ops, and branch banking to improve customer service and harmonize operations.
- Implemented efficient process flows and effective controls, maintaining high operational efficiency.
- Joined the bank as a management trainee and received training in relationship management, credit analysis, trade finance, treasury, and branch operations.
Education
Master of Business Administration - Marketing and Finance
IBA
Karachi, PakistanBachelor of Sciences - Engineering
UAF
Faisalabad, PakistanSkills
- Corporate Banking
- Trade Finance
- Operational risk management
- Risk management
- SWIFT formats
- Account Management
- Client management
- Negotiation
- Process review
- Operations management
- MS Office suite
- Team leadership
- Team management
- Problem Solving
- Problem solving
- Networking
Certification
Certified Trade Finance Professional (CTFP), International Chamber of Commerce (ICC)
Timeline
Director - GTS Transaction Services
HSBC Bank USA N.A.
01.2025 - Current
Senior Vice President - GTRF Transaction Services
HSBC Bank USA N.A.
02.2021 - 12.2024
Client Services Manager
HSBC Bank USA N.A.
09.2017 - 02.2021
Regional Manager Business Risk and Control Management
HSBC Bank Middle East Ltd
08.2014 - 09.2017
Client Services Manager
HSBC Bank Middle East Ltd
01.2012 - 08.2014
Manager - Concurrent Audit
HSBC Bank Middle East Ltd
03.2010 - 12.2011
In-charge Document Scrutiny Department
HSBC Bank Middle East Ltd
03.2008 - 02.2010
Trade Finance Officer - Incharge
Saudi Pak Commercial Bank Limited
04.2004 - 03.2008
Master of Business Administration - Marketing and Finance
IBA
Bachelor of Sciences - Engineering
UAF