Summary
Overview
Work History
Education
Skills
Timeline
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Immagin Jacob

Bullard,TX

Summary

Highly-motivated employee with desire to take on new challenges. Hard working with a strong worth ethic, adaptability and exceptional office skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

6
6
years of professional experience

Work History

Sales Associate

NobiliTea
Tyler, TX
06.2023 - Current
  • Assisted customers with product selection, sizing and styling.
  • Provided accurate information about products, prices and services.
  • Built relationships with customers to encourage repeat business.
  • Restocked shelves as needed to ensure sufficient inventory levels.
  • Demonstrated product features and benefits for customers' needs.
  • Upsold additional items based on customer interests and needs.
  • Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
  • Maintained cleanliness of store including floors, windows, displays.
  • Collaborated with management to develop innovative marketing strategies.
  • Answered incoming telephone calls to provide store, products and services information.
  • Trained new team members in store operation, stock and customer services.

Customer Service Cashier

Tyler Ford
Tyler, TX
01.2022 - 11.2023
  • Greeted customers and provided friendly customer service.
  • Operated cash registers to process payments for goods and services.
  • Balanced cash drawers at the end of each shift.
  • Resolved customer complaints in a professional manner.
  • Performed daily opening and closing procedures such as counting money in cash drawers and checking bank deposits against total sales receipts for accuracy.
  • Assisted co-workers with tasks as needed to ensure smooth operations of the store.
  • Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.
  • Built loyal clientele through friendly interactions and consistent appreciation.
  • Processed credit card and discount certificates in electronic computer systems.
  • Processed customer payments quickly and returned exact change and receipts.
  • Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.

Food and Beverage Server

Traditions Restaurant
Tyler, TX
02.2018 - 06.2020
  • Greeted customers, answered questions and recommended specials to increase profits.
  • Served meals in a timely manner according to established guidelines.
  • Processed payments from customers using the POS system.
  • Ensured compliance with health safety department food safety procedures.
  • Stocked service areas with supplies such as napkins, utensils, condiments, glassware.
  • Followed proper sanitation standards of handling food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
  • Provided exceptional service to high volume of daily customers.
  • Completed opening and closing checklists to ensure smooth restaurant operations.
  • Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
  • Verified guest satisfaction with meals and suggested additional items to increase restaurant sales.

Education

High School Diploma -

Cumberland Academy High Scool
Tyler, TX
05.2021

Skills

  • Client Account Management
  • Microsoft Office suit experience
  • Upselling products and promotions
  • Payment Processing
  • Customer Needs Assessment
  • Cash Handling Accuracy
  • Sales Training
  • Policy and Procedure Adherence
  • POS System Operation
  • Positive and Professional
  • Reliable and Punctual
  • Exceeds Sales Goals
  • Exceptional Customer Service
  • Store Opening and Closing

Timeline

Sales Associate

NobiliTea
06.2023 - Current

Customer Service Cashier

Tyler Ford
01.2022 - 11.2023

Food and Beverage Server

Traditions Restaurant
02.2018 - 06.2020

High School Diploma -

Cumberland Academy High Scool

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Immagin Jacob