Immaniyah Buckins
Kissimmee,FL
Summary
Highly motivated and accomplished professional that possesses strong communication and problem-solving skills. Experienced in project management, team leadership, and customer relations. Seeking a role where I can leverage my expertise and contribute to the company's success.
Overview
7
7
years of professional experience
Work History
Supervisor
Grifols Plasma Center
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Monitor and control workflow to improve employee time management and increase productivity.
- Review area records daily to assure accuracy and compliance.
- Complete all reports and records accurately and in a timely fashion using applicable donor management system.
- Maintain confidentiality with respect to personnel, donor and center records during the course of all duties.
- Monitor training progress to assure adequate preparation and documentation of training program.
- Coordinate with other team leads to ensure proper scheduling is in place in order to maintain workflow at maximum efficiency.
- At all times follow standard operating procedures and remain current regarding SOP changes.
- Make recommendations on staffing needs
- Perform all evaluations for phlebotomists
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Evaluated employee performance and coached and trained to improve weak areas.
Phlebotomist
Grifols Plasma Center
08.2018 - 10.2019
- Verified patients identification for proper sample collection.
- Provided exceptional customer service using excellent verbal communication, displaying a professional attitude at all times.
- Responsible for safe preparation and disposal of blood collecting equipment.
- Performed venipunctures to obtain a blood sample for laboratory testing.
- Prep donors for collection of plasmapheresis.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Addressed questions and concerns to educate patients on collection process and procedures.
- Collected blood samples in accordance with laboratory protocols and regulations.
Phlebotomist
Ked Plasma
01.2018 - 07.2018
- Assist in determining the suitability of donors to undergo plasmapheresis.
- Prep donors for venipuncture by applying the tourniquet and checking for a suitable vein.
- Monitor donors and equipment to ensure health of donors and quality of the product.
- Draw blood sample specimen for laboratory testing
- Responds to and assist with donor reactions such as dizziness, nausea, and hematoma.
- Dispose of contaminated sharps, in accordance with applicable laws, standards and policies.
- Set up, disconnect and operate the automated plasmapheresis machine, including troubleshooting and daily, weekly, and monthly maintenance of equipment.
- Training in plasma processing and payments to donors.
Team Lead
Vera Bradley
09.2017 - 07.2018
- Develop Vera Bradley loyalty by creating an outstanding experience for both associates and customers
- Uphold the Vera Bradley brand standards through exceptional visual merchandising.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Drive store results through add on selling and conversion that meet the guest’s wants and needs.
- Maintain Vera Bradley brand standards through assistance in visual merchandising excellence.
- Help to maintain a clean, organized and inviting environment for customers.
Housekeeping
Disney Grand Floridan Resort
08.2017 - 12.2017
- Establish and maintain a clean and comfortable environment by performing cleaning duties including vacuuming, cleaning windows, dusting, and disinfect bathrooms
- Restock linens, towels, toilet items, and cleaning supplies
- Analyze every room individually to ensure efficient cleanliness
- Report any damage, maintenance problems, safety issues, and potential hazards to management, ensuring adherence to safety code procedures
- Greet all guests pleasantly and resolve all queries.
Front Desk
Villas at Seven Dwarfs
01.2017 - 09.2017
- Greet guest at front desk and make suggestions for entertainment, dinning and other engagements as appropriate
- Administrative responsibilities, such as keeping records of resident vehicles, phone numbers, frequent guest, preferences on local maintenance and service providers
- Direct guest to facility amenities including fitness room, bar and pool
- Assist with the organization of on-site events.
Cashier
Cinnabon Universal
12.2012 - 07.2017
- Operated the sales register consistently and effectively
- Consistently provided friendly customer service and warm, inviting hospitality
- Promptly handled customer concerns and complaints
- Maintained high standards of customer service during high volume fast paced operations
- Handled currency and credit transactions quickly and accurately.
Education
Certification of Training Phlebotomy - Phlebotomy
American Vocational Academy
2017
Completion of Nursing Assistant - Nursing Assistance
Southern Technical Institute
2016
Cosmetologist - Cosmetology
Paul Mitchell The School Orlando
2015
High School Diploma -
Mid Florida Tech
2010
Skills
- Health and safety management
- Leadership
- Workflow delegation
- Patient relations
- Solution oriented
- Skilled Collaborator
- Product Knowledge
- Time Management
Timeline
Phlebotomist
Grifols Plasma Center
08.2018 - 10.2019
Phlebotomist
Ked Plasma
01.2018 - 07.2018
Team Lead
Vera Bradley
09.2017 - 07.2018
Housekeeping
Disney Grand Floridan Resort
08.2017 - 12.2017
Front Desk
Villas at Seven Dwarfs
01.2017 - 09.2017
Cashier
Cinnabon Universal
12.2012 - 07.2017
Supervisor
Grifols Plasma Center
Certification of Training Phlebotomy - Phlebotomy
American Vocational Academy
Completion of Nursing Assistant - Nursing Assistance
Southern Technical Institute
Cosmetologist - Cosmetology
Paul Mitchell The School Orlando
High School Diploma -
Mid Florida Tech
Similar Profiles
Ella HatfieldElla Hatfield
Phlebotomist at Grifols Plasma CenterPhlebotomist at Grifols Plasma Center
Cristal LopezCristal Lopez
Donor Center Technician at Grifols Plasma CenterDonor Center Technician at Grifols Plasma Center
Lynda GreenLynda Green
Lead Donor Center Technician at Grifols Plasma CenterLead Donor Center Technician at Grifols Plasma Center
De'Aundria BarrDe'Aundria Barr
Donor Center Technician at Grifols Plasma CenterDonor Center Technician at Grifols Plasma Center
SANDRA DELGADOSANDRA DELGADO
Customer Service Representative at GuidehealthCustomer Service Representative at Guidehealth