IMMANUEL SHAPWA
Senior ICT Support Technician
Windhoek,Namibia
Summary
I am an experienced technician with a wide range of IT skills, strong analytical and critical thinking abilities, and the capacity to handle the most complex issues. I have a bachelor's degree in systems administration and networks, as well as a certificate in Ubiquiti Broadband Wireless Admin (UBWA).
I'm also working on CompTIA Security++ certification and an honors degree in information security. I consider myself a hardworking individual who is constantly eager to take on new challenges and gain new knowledge. I've demonstrated that I'm problem-solving-focused, self-motivated, and can work independently or as part of a team. Honesty, trust, integrity, dependability, efficiency, punctuality, and client satisfaction are values I hold dear. If given the chance. I am certain that I would be a valuable member of your team.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Senior ICT Support Technician
ªOrbit Technology Holdings
Windhoek, Namibia
05.2019 - 04.2022
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Facilitated best user experience through continuous support, training classes, improvements, and communication of system changes.
- Attended regular client meetings to report project progress and address questions.
- Prepared reports by collecting, analyzing, and summarizing information.
- Assisted customers with product selection based on stated needs, proposed use, and budget.
- Developed and maintained strong client relationships to deliver exceptional customer service and problem resolution.
- Coached and trained end-users on functions, features, and basic troubleshooting of software such as SKY-Q tracking system and Innkeeper.
- Controlled and managed server room, wireless network, server infrastructure, audiovisual equipment, laptops, and video conferencing equipment.
- Coordinate Projects
- Manage fleet management operators
- Configure point to point & point to multi-point network bridge (unify / ubiquity), Set up and configure Wi-Fi boosters
ICT Support Technician
Orbit Technology Holdings
Windhoek, Namibia
06.2018 - 04.2019
- Investigated hardware product issues involving materials and software and devised solutions.
- Maintained technology equipment performance by configuring, diagnosing, and repairing hardware.
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
- Configured hardware, devices, and software to set up workstations for employees.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Install vehicle tracking devices
- LAN & WAN network set up
- Data cabling
- Set up and configure CCTV Cameras
Delivery Driver (Part Time)
Insight magazines
Windhoek, Namibia
02.2015 - 02.2018
- Delivering current affairs magazines to clients within windhoek
ICT Technician Intern
Roads Authority
Windhoek, Namibia
01.2017 - 08.2017
- Assemble server cabinets
- Exceeded goals through effective task prioritization and a great work ethic.
- Helped department set up equipment for meetings, events, and operations.
- Handled computer system troubleshooting and provided technical support to the entire NATIS team.
- Installed, modified, and repaired software and hardware to resolve technical issues.
- Assisted computer users with technical issues remotely and at workstations.
- Performed tests of functionality, security, and performance of different workstations and devices.
- Managed program errors with an analytical approach focused on troubleshooting, diagnosing, and resolving each problem.
ICT Lab Technician
Namibia University of Science and Technology
Windhoek, Namibia
07.2016 - 11.2016
- Performed duties in accordance with applicable standards, policies, and regulatory guidelines to promote a safe working environment.
- Proved successful working within tight deadlines and a fast-paced atmosphere.
- Identified issues, analyzed information, and provided solutions to problems.
- Manage all ICT 12 labs
- Add and remove computers to the domain
- Upgrade Software's
- Manage the anti-virus on all the computers in the labs
- Invigilate student's practical exams
- Attend to student & staff queries
- Assemble and build desktop computers
Archiving Assistant
Millennium Challenge Account
Windhoek, Namibia
04.2014 - 08.2014
- Archiving of sensitive hard copy documents of thefinance department
Education
Systems Administration And Networks - Computer Science
Namibia University of Science & Technology
Windhoek04.2019
Ubiquiti Broadband Wireless Admin Certificate - Broadband Wireless
Ubiquiti-Academy
Windhoek04.2022
No Degree - Science Education
Elcin Nkurenkuru High School (NSSC)
Nkurenkuru12.2011
Skills
- Flexible and Adaptable
- Decision Making
- Software Evaluation
- Troubleshooting Network Issues
- Field Support
- Help Desk Support
- Account Administration
- Computer System Diagnostics Software
- Hardware Evaluation
- LAN and WAN Assessment
- Remote Technical Support
- Network bridging (Point to point / multi-point)
- Active directory administering
References
▪Ingo Hasse - Orbit Technology Holdings
Chief Executive
ingo@orbit.com.na
+26461228519 / 0811288211
▪Joseph Ndakolo - Roads Authority
Desktop Support Technician
ndakoloj@ra.org.na
+264 61 284 7187 / +264811600224
▪Message Nyambe - Namibia University of Science and Technology
System Administrator
Mnyambe@nust.edu.na
+264612072084
Accomplishments
- P R O J E C T S
▪Supervisor - Planned and executed the data cabling installation for HI-FI Wernhill
- Delegated the data cabling installation for Incredible Connection Maerua Mall
▪Installer - Set up n configured CCTV Cameras for Marigold Hotel
- Set up data points & data cabling for NSI (Walvis bay)
- Set - up and configured fire detection system for Namibia Defense Force base in Katina Mulilo
- Set up and configured point to multi-point network bridge (unifi / ubiquity) for Etosha Taleni Lodge
Certification
Ubiquiti Broadband Wireless Admin : Certificate Number: 1
Timeline
Senior ICT Support Technician
ªOrbit Technology Holdings
05.2019 - 04.2022
ICT Support Technician
Orbit Technology Holdings
06.2018 - 04.2019
ICT Technician Intern
Roads Authority
01.2017 - 08.2017
ICT Lab Technician
Namibia University of Science and Technology
07.2016 - 11.2016
Delivery Driver (Part Time)
Insight magazines
02.2015 - 02.2018
Archiving Assistant
Millennium Challenge Account
04.2014 - 08.2014
Systems Administration And Networks - Computer Science
Namibia University of Science & Technology
Ubiquiti Broadband Wireless Admin Certificate - Broadband Wireless
Ubiquiti-Academy
No Degree - Science Education
Elcin Nkurenkuru High School (NSSC)
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