Customer Service Tech Support
Immar Quintanilla
Asurion
Houston,TX
13
years of professional experience
1
Certification
U.S. Army Veteran and entry-level Diesel Technician with Cummins credentials and hands-on training in diesel engine diagnostics, maintenance, and repair. Reliable, adaptable, and safety-conscious with the discipline and teamwork developing a successful career in the diesel industry.
Work History
Customer Service Tech Support
6 Years 3 Months- Assisted customers with troubleshooting mobile devices, resolving technical issues, processing warranty and insurance claims, and recommending protection plans to enhance customer satisfaction. Delivered accurate solutions via phone, chat, or email, maintaining customer satisfaction and meeting performance metrics through clear communication and efficient problem-solving.
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Bistro Server
11 Months- Provided attentive dining service to senior residents in a bistro setting by preparing and serving food and beverages, maintaining a clean and welcoming dining area, handling residents' requests, following food safety and sanitation standards, and delivering excellent customer service while supporting a positive dining experience.
- Provided friendly and attentive dining service, enhancing overall experience for Brookdale Senior Living residents.
- Accurately recorded meal orders and addressed menu inquiries, ensuring satisfaction for Brookdale Senior Living residents.
- Served food and beverages in accordance with Brookdale Senior Living dining service standards, contributing to a positive dining atmosphere.
Concrete Labor Helper
1 Year 11 Months- Supported concrete cutting, coring, demolition, and drilling operations on commercial and industrial job sites. Prepared work areas, operated hand and power tools, loaded and unloaded materials, maintained equipment, and followed safety procedures while supporting crews to complete projects efficiently and on schedule.
- Contributed to concrete sawing operations on Ashton Sawing & Drilling job sites.
- Prepared and loaded drilling equipment, blades, and hoses for daily tasks in the field.
- Prepared work areas for saw cutting, coring, and trenching tasks.
Generator Mechanic
3 Years 5 Months- Executed preventive maintenance, troubleshooting, repair, and testing of tactical and commercial power generation equipment to ensure reliability. Inspected electrical and mechanical systems, diagnosed faults to facilitate timely repairs. Replaced defective components and maintained accurate maintenance records while following Army technical manuals and safety standards. Coordinated with maintenance team to maintain full operational status of generators and power distribution equipment in field and garrison environments.
- Conducted inspections of Army generator sets to identify fuel, oil, coolant, and electrical faults.
- Diagnosed issues in tactical power units by utilizing test meters and referencing technical manuals.
- Executed repairs on diesel engines, alternators, starters, and voltage regulators to restore functionality.
Education
Associate of Occupational Studies - Diesel & Industrial Technology + Cummins
- Training includes:
- Diesel Engines Service & Repair
- Diesel Truck Manual Transmissions
- Diesel Truck Brake Systems & Chassis
- Diesel Truck Steering & Suspension Systems
- Automotive Climate Control Systems and Repair
- Cummins Courses 1-4
- Diesel Hydraulic Systems
- Vehicle Electronic Systems and Technology
- Diesel Truck Transport Refrigeration
- Preventive Maintenance
- GPA: 3.95
High School Diploma
Skills
Technical troubleshooting
Mobile device support
Engine diagnostics
Device diagnostics
Support tools
Preventive maintenance
Technical manuals
Troubleshooting
Team collaboration
Problem solving
Computer skills
Task prioritization
Active listening
Time management
Personal Information
Title: DIESEL TECHNICIAN
Certification
- -OSHA 30
- -Forklift
- -EPA 609
LANGUAGE COMPETENCIES
English – Native Language, Spanish – Fluent (reading, speaking), Fluent (writing)
AWARDS & HONORS
-Student of the Course: Electrical Fundamentals, -Director’s List: Electrical Fundamentals, -Director’s List: Preventive Maintenance
INDUSTRY QUALIFICATIONS- CMI LEVEL 1 TECHNICIAN
- Basic Electrical Theory and Troubleshooting (BETT)
- ISX15-CM2350 X101 (EPA)
- ISX15/X15 Engine Mechanical (EPA 2010-2017)
- X15 CM2450 X142B (EPA 2024)
- ISX15 CM2250-Full-Service (EPA 2010)
- X15 CM2350X114B, X15 CM 2350-X116B (EPA 2017)
- X15 CM2450 X124B (EPA 2020)
Timeline
Customer Service Tech Support
Asurion
05.2019 - 08.2025Read More
Bistro Server
Brookdale Senior Living
06.2018 - 05.2019Read More
Concrete Labor Helper
Ashton Sawing & Drilling
07.2016 - 06.2018Read More
Generator Mechanic
U.S. Army
01.2013 - 06.2016Read More
Universal Technical Institute (UTI)
Associate of Occupational Studies from Diesel & Industrial Technology + Cummins
11.2026Read More
St. Michaels Learning Academy
High School Diploma
Read More